Ronald Francia

Work History

Self-employed

03.2023 - Current

Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
Enhanced client satisfaction by delivering high-quality work within deadlines.
Analyzed user feedback to gather input and identify areas required for improvement.
Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
Evaluated customer needs and feedback to drive product and service improvements.
Collected, arranged, and input information into database system.

Swift Tech Solutions Pte. Ltd

09.2018 - 08.2022

Mentored junior team members, sharing expertise gained from years of experience working with complex technologies across various industries.
Continuously sought opportunities for professional development by attending industry conferences, workshops, and training sessions to stay current on emerging technologies and best practices.
Assisted in the onboarding process for new hires, providing comprehensive training and guidance in their initial weeks of employment.
Provided remote support for customers located across multiple regions, adeptly addressing diverse needs while maintaining a consistent level of service excellence.
Optimized workflow processes, streamlining issue resolution and improving response times.
Contributed to the continuous improvement of internal processes by providing feedback on current systems and suggesting enhancements based on best practices observed in the field.

Walton International Group (S) Pte. Ltd.

09.2017 - 03.2018

Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
Reduced downtime by proactively identifying potential issues and resolving them before they escalated.

7-Network Pte. Ltd.

06.2012 - 05.2017

Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
Reduced server downtime by performing regular hardware upgrades and software patches.
Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
Played a key role in successful cloud migration initiatives by planning, executing, and managing various aspects of the process from start to finish.
Improved system stability by implementing proactive IT maintenance and monitoring procedures.
Enhanced network security through the deployment of advanced firewall configurations and intrusion prevention systems.
Spearheaded the development of an effective disaster recovery plan that protected vital data during unforeseen events such as power outages or natural disasters.
Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
Remotely patched software and installed new versions to eliminate security problems and protect data on client servers.
Responded to customer inquiries and provided technical assistance over phone and in person.

7-Network Pte. Ltd.

06.2009 - 02.2012

Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
Reduced server downtime by performing regular hardware upgrades and software patches.
Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
Played a key role in successful cloud migration initiatives by planning, executing, and managing various aspects of the process from start to finish.
Improved system stability by implementing proactive IT maintenance and monitoring procedures.
Enhanced network security through the deployment of advanced firewall configurations and intrusion prevention systems.
Spearheaded the development of an effective disaster recovery plan that protected vital data during unforeseen events such as power outages or natural disasters.
Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
Remotely patched software and installed new versions to eliminate security problems and protect data on client servers.
Responded to customer inquiries and provided technical assistance over phone and in person.