RONALD FERNANDEZ

Work History

MICROSOURCING INC

1 2022 - Current

Handle 50 - 100 calls per day
Handling incoming and making follow-up outbound calls as needed
Cold calling
Edited and proofread legal documents to verify accuracy.
Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
Conducted detailed client intakes and entered information into company database.
Contacted clients to schedule appointments and discuss progress of cases.
Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.

CONCENTRIX

06.2020 - 11.2022

Ensuring all users could enjoy a seamless browsing experience.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.
Kept up-to-date on industry trends and emerging technologies, consistently integrating innovative solutions into projects.
Conceptualized, planned and executed original designs for wide range of website properties.
Provided timely technical support to clients, resolving issues and maintaining positive relationships.
Strengthened communication skills through regular interactions with others.

VXI GLOBAL SERVICES

03.2016 - 01.2019

Maintained database systems to track and analyze operational data.
Collaborated with management to identify and prioritize new development concepts.
Influenced decision-making processes by presenting data-driven insights into key organizational issues.
Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
Solved customer challenges by offering relevant products and services.
Built customer loyalty and retention by delivering excellent shopping experiences.
Prioritized helping customers over completing other routine tasks.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Recommended complementary purchases to customers, increasing revenue.
Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.

FIS GLOBAL SOLUTIONS

01.2013 - 03.2016

Increased sales revenue by identifying and targeting high-potential accounts.
Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Generated additional sales opportunities with upselling and cross-selling techniques.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Installed and configured operating systems and applications.
Documented support interactions for future reference.

Sutherland Global Service

12.2009 - 01.2013

Conducted regular reviews of operations and identified areas for improvement.
Integrated technology and business operations to identify targeted solutions to customer issues.
Enhanced communication among team members, fostering a collaborative and supportive work environment.
Evaluated customer needs and feedback to drive product and service improvements.
Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
Process claims
Handle Email and Chat support