Canva
RONALD FERNANDEZ
Intake Specialist
Manila
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Language
Work History
LEGAL INTAKE SPECIALIST
MICROSOURCING INC
1 2022 - Current
- Handle 50 - 100 calls per day
- Handling incoming and making follow-up outbound calls as needed
- Cold calling
- Edited and proofread legal documents to verify accuracy.
- Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.
- Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
- Conducted detailed client intakes and entered information into company database.
- Contacted clients to schedule appointments and discuss progress of cases.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
WEB ADVISOR
CONCENTRIX
06.2020 - 11.2022
- Ensuring all users could enjoy a seamless browsing experience.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Kept up-to-date on industry trends and emerging technologies, consistently integrating innovative solutions into projects.
- Conceptualized, planned and executed original designs for wide range of website properties.
- Provided timely technical support to clients, resolving issues and maintaining positive relationships.
- Strengthened communication skills through regular interactions with others.
Subject Matter Expert
VXI GLOBAL SERVICES
03.2016 - 01.2019
- Maintained database systems to track and analyze operational data.
- Collaborated with management to identify and prioritize new development concepts.
- Influenced decision-making processes by presenting data-driven insights into key organizational issues.
- Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
- Solved customer challenges by offering relevant products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Recommended complementary purchases to customers, increasing revenue.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
SALES REPRESENTATIVE/Technical Support Representative
FIS GLOBAL SOLUTIONS
01.2013 - 03.2016
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Installed and configured operating systems and applications.
- Documented support interactions for future reference.
Consultant
Sutherland Global Service
12.2009 - 01.2013
- Conducted regular reviews of operations and identified areas for improvement.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Process claims
- Handle Email and Chat support
Education
Bachelor of Science - B.S. Nursing
05.2001 -
Skills
Marketing
Presentation Competency
Technical Skills
Research Expertise
Advance Microsoft Office
Canva
Sales
Written Communication
Proofreading
Call Management
Employee Computer Support
Mobile Device Repair
Software Upgrades
Application support
Systems Analysis
Active Listening
Goal-Oriented
Sales Records Management
Customer Needs Assessment
Product Knowledge
Product and Service Sales
Interpersonal Skills
Improvement plan knowledge
Multitasking
Training and mentoring
Task Prioritization
Calm and Professional Under Pressure
Software
Wordpress
CRM
Salesforce
Microsoft Office
Timeline
WEB ADVISOR - CONCENTRIX
06.2020 - 11.2022
Subject Matter Expert - VXI GLOBAL SERVICES
03.2016 - 01.2019
SALES REPRESENTATIVE/Technical Support Representative - FIS GLOBAL SOLUTIONS
01.2013 - 03.2016
Consultant - Sutherland Global Service
12.2009 - 01.2013
Perpetual Help College of Manila - Bachelor of Science, B.S. Nursing
05.2001 -
LEGAL INTAKE SPECIALIST - MICROSOURCING INC
1 2022 - Current