RONALD DURAN
BALASBAS
Balibago Santa Rosa
Summary
Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills & abilities in the field of information technology (IT).
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Fraud Analyst
Sutherland Global Services, PhilPlans
TAGUIG
10.2021 - 10.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Head Office Clerk
ABT Builders (Philippines)
Bulacan
01.2020 - 12.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Created and maintained detailed records of all office activities.
Sale Management Associates
Chowking
Naga, Camarines
07.2019 - 12.2019
- Drove sales and customer service while assisting guests with Type services.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Maintained inventory stock for Type of Item and Type of Item, placing orders when necessary.
- Marketed Type services and benefits to local businesses.
- Recommended Type operational improvements based on tracking and analysis of Type data.
- Produced detailed and relevant reports for use in making business decisions.
Intern as Customer Service Representative (AMAZON)
Sutherland Inc
Pili Camarines Sur
08.2018 - 02.2019
- Participated in workshops and presentations related to projects to gain knowledge.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Organic Agriculture Production - Produce Organic Vegetable NCII
TESDA RPSI
Ragay Camarines Sur 09.2023 - 10.2023
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
Polytechnic University of The Philippines
Ragay Camarines Sur 06.2015 - 04.2019
NCII Driving - NC II
Ragay Polytechnic Skills Institute
Ragay Camarines Sur 05.2019 - 06.2019
Skills
TECHNICAL SKILLSundefined
Timeline
Organic Agriculture Production - Produce Organic Vegetable NCII
TESDA RPSI
09.2023 - 10.2023
Fraud Analyst
Sutherland Global Services, PhilPlans
10.2021 - 10.2023
Head Office Clerk
ABT Builders (Philippines)
01.2020 - 12.2020
Sale Management Associates
Chowking
07.2019 - 12.2019
NCII Driving - NC II
Ragay Polytechnic Skills Institute
05.2019 - 06.2019
Intern as Customer Service Representative (AMAZON)
Sutherland Inc
08.2018 - 02.2019
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
Polytechnic University of The Philippines
06.2015 - 04.2019
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