Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Aparecio

Quality Documentation Analyst
Bislig, Province Of Surigao Del Sur

Summary

Dynamic Quality Documentation Specialist at Accenture with a proven track record in enhancing regulatory compliance and improving documentation quality. Skilled in document management and problem-solving, I successfully implemented a centralized storage system, reducing retrieval time and fostering cross-functional collaboration to meet client needs effectively.

Overview

17
17
years of professional experience

Work History

Quality Documentation Specialist

Accenture
Cebu City
10.2021 - 02.2025
  • Enhanced regulatory compliance by maintaining up-to-date knowledge of industry standards and guidelines.
  • Improved documentation quality by reviewing and editing technical documents for accuracy and consistency.
  • Facilitated cross-functional collaboration to ensure timely completion of documentation projects.
  • Maintained version control systems, ensuring access to the most current versions of each file at all times.
  • Performed root cause analysis on recurring documentation issues, leading to effective solutions implementation.
  • Implemented a centralized document storage system, reducing retrieval time for critical information.
  • Established strong relationships with internal clients to better understand their documentation needs.
  • Supported continuous improvement initiatives with regular audits and assessments of existing documentation processes.
  • Ensured proper archiving procedures were followed, preserving vital historical records for reference purposes.
  • Transcribed sensitive documents with complete confidentiality.
  • Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
  • Used [Software] to input information into computerized patient record system.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.

Disability Claims Specialist

EXL - Prudential
Cebu City
10.2020 - 10.2021
  • Played a critical role in resolving customer complaints by addressing concerns and providing clear explanations about claim decisions, maintaining positive relationships with clients.
  • Improved claim processing efficiency by streamlining workflow procedures and implementing new software tools.
  • Worked closely with vocational rehabilitation specialists to develop customized retraining programs for claimants, promoting self-sufficiency and successful return to work.
  • Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case.
  • Supported the development of new claims management software, providing valuable input based on experience and expertise in disability claims handling.
  • Conducted comprehensive evaluations to determine eligibility for benefits, ensuring compliance with company policies and government regulations.

Customer Experience Manager

TDCX - Airbnb
Cebu City
06.2019 - 08.2020
  • Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
  • Established cross-functional teams for improved communication between departments and better customer experiences.
  • Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
  • Reduced response time to customer inquiries by optimizing support channels.
  • Implemented data-driven strategies to identify areas needing improvement in the customer journey.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Financial Services Representative

Synchrony Financial Global Services
Cebu City
09.2017 - 05.2019
  • Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Increased client satisfaction by providing tailored financial advice and investment recommendations.
  • Maintained updated records of all financial transactions to support traceability.
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Streamlined financial processes for improved efficiency and reduced errors in transactions.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
  • Coordinated with compliance departments to ensure all client interactions and transactions met regulatory standards.
  • Analyzed client feedback to identify areas for service improvement, leading to enhanced client satisfaction rates.
  • Implemented risk management strategies for clients, safeguarding their investments against market volatility.
  • Leveraged financial planning software to create scenarios that helped clients understand potential investment outcomes.

Maintenance Associate

Realpage - Real Estate Industry
Cebu City
01.2017 - 06.2017
  • Increased overall efficiency by maintaining accurate records of repair work, spare parts inventory, and maintenance schedules.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination for facility improvements.
  • Assisted in the successful completion of various renovation projects through skilled problem-solving and hands-on expertise.
  • Upheld company reputation for excellent customer service through prompt response times to emergency calls from clients requiring urgent assistance in resolving facilities-related issues.
  • Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
  • Maintained safety conditions and standards in facility.

Article Writer

Freelance-writers
Cebu City
01.2015 - 07.2016
  • Enhanced reader engagement by crafting compelling articles on various topics.
  • Received positive feedback from clients for consistently meeting their content requirements and expectations.
  • Organized workflow efficiently, managing multiple projects simultaneously while adhering to tight deadlines.
  • Increased website traffic through consistently delivering high-quality content and utilizing SEO techniques.

Subject Matter Expert

Alorica - AT&T Uverse
Cebu City
12.2013 - 12.2014
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Improved project outcomes with application of advanced analytical skills to solve complex problems.
  • Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
  • Facilitated workshops to disseminate best practices across organization, leading to improved efficiency.
  • Implemented mentoring program for junior staff, accelerating their professional development and contribution to projects.
  • Served as go-to expert for resolving technical challenges, enabling smoother project progression.

Technical Support Representative

Sykes Asia - AT&T Mobility
Cebu City
04.2013 - 10.2013
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.

Technical Support Representative

Convergys - Comcast
Cebu City
05.2012 - 04.2013
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Sales Associate

People Support - Earthlink
Cebu City
10.2007 - 02.2008
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Education

Bachelor of Science - Nursing

Davao Doctors College
Davao City, Province Of Davao Del Sur, Philippines
05.2007 - 05.2007

Skills

Document management

Customer focus

Teamwork

Teamwork and collaboration

Confidentiality practices

Problem-solving skills

Data entry skills

Problem-solving

Time management

English language proficiency

Problem-solving abilities

Teamwork skills

Multitasking

Multitasking Abilities

Records maintenance professional

Organization skills

Medical documentation

Excellent communication

Professional ethics

Proofreading skills

Time management abilities

Computer proficiency

Attention to detail

Administrative skills

Documentation skills

Analytical thinking

Information verification

Appointment scheduling

Workflow management

Information management

Health information systems

Microsoft Office Suite

Task prioritization

Interpersonal skills

Professionalism

Report preparation

Internet research

Written communication

Medical transcription

Electronic health records

Proofreading

Transcription

HIPAA requirements

Database maintenance

Medical terminology

Medical coding

Medical billing

Digital file management

EMR / EHR

Transcription software

Maintains strict confidentiality

Quality assessment of coded data

Good written communication

Grammar knowledge

Dictation transcription

Complete patient forms

Data analysis skills

Maintain medical databases

Medical procedure knowledge

Electronic medical record (EMR) software

Transcribe recordings

Schedule appointments

Timeline

Quality Documentation Specialist

Accenture
10.2021 - 02.2025

Disability Claims Specialist

EXL - Prudential
10.2020 - 10.2021

Customer Experience Manager

TDCX - Airbnb
06.2019 - 08.2020

Financial Services Representative

Synchrony Financial Global Services
09.2017 - 05.2019

Maintenance Associate

Realpage - Real Estate Industry
01.2017 - 06.2017

Article Writer

Freelance-writers
01.2015 - 07.2016

Subject Matter Expert

Alorica - AT&T Uverse
12.2013 - 12.2014

Technical Support Representative

Sykes Asia - AT&T Mobility
04.2013 - 10.2013

Technical Support Representative

Convergys - Comcast
05.2012 - 04.2013

Sales Associate

People Support - Earthlink
10.2007 - 02.2008

Bachelor of Science - Nursing

Davao Doctors College
05.2007 - 05.2007

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Ronald AparecioQuality Documentation Analyst