Hi, I’m
Ronabelle R. Llanera
San Jose Del Monte, Province Of Bulacan,BUL
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution. Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity. Hardworking and passionate. Ready to help team achieve company goals.
Overview
14
years of professional experience
Work History
Concentrix
Team Leader Trainee
06.2024 - 10.2024
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Concentrix North EDSA
Senior Support
06.2021 - 06.2024
Job overview
- Implemented automated systems for tracking customer service requests, significantly reducing response times and improving issue resolution rates.
- Focused on continuous improvement efforts within the support department by analyzing key performance indicators and identifying areas of opportunity.
- Developed thorough documentation for troubleshooting procedures, enabling faster problem-solving by support staff.
CSR - Concentrix North EDSA
Advisor 1
03.2019 - 06.2021
GNV Skin Care Product
Branch Supervisor
02.2015 - 10.2017
Investphil Realty Corporation
Branch Secretary
03.2016 - 09.2017
GNV Skin Care Product
Office Assistant
09.2014 - 02.2015
SM Supermarket
Frond-end Cashier
08.2013 - 12.2013
PAG-IBIG
Office Clerk
12.2010 - 05.2013
Education
CAPIZ State University
Bachelor of Science from Commerce, Management Accounting
01.2013
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Work Planning
- Goal Setting
- Mentoring
- Coaching
References
- Kenneth Jay Paragas, Operations Manager Trainee (OMT), Concentrix North EDSA, 09173830360
- Marjohn Paul Tuazon, Team Leader, Concentrix North EDSA, 09055188593
- Marife Caliwan, SME, Concentrix North EDSA, 09474725074
Timeline
Team Leader Trainee
Concentrix
06.2024 - 10.2024
Senior Support
Concentrix North EDSA
06.2021 - 06.2024
Advisor 1
CSR - Concentrix North EDSA
03.2019 - 06.2021
Branch Secretary
Investphil Realty Corporation
03.2016 - 09.2017
Branch Supervisor
GNV Skin Care Product
02.2015 - 10.2017
Office Assistant
GNV Skin Care Product
09.2014 - 02.2015
Frond-end Cashier
SM Supermarket
08.2013 - 12.2013
Office Clerk
PAG-IBIG
12.2010 - 05.2013
CAPIZ State University
Bachelor of Science from Commerce, Management Accounting
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