RONA UMALI
Customer Service Specialist
San Mateo, Rizal
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
14
14
years of post-secondary education
Work History
Customer Care Agent
Optum Financial (Health Savings Account)
Quezon City
12.2021 - 02.2022
- Answering Phone calls
- Providing information to Account Holder's maintaining / available balance
- Sending Debit Card / Tax Form
- Assisting in navigating web tools
- Checking the reason why the debit card is declined
- Requesting for Debit card to be activated
- Providing information about Account Holder's investment
- Providing if the procedure is under Qualified Medical Expenses
- Providing information about Health Savings Account
Receptionist/Admin Assistant/Insurance Coordinator
Delma Medical Center
Abu Dhabi
06.2020 - 11.2021
- Answering Phone call, providing information about services offered and special deals of the month
- Marketing phone calls, and Booking Patients appointment
- Assisting doctor if nurse is not available
- In-charge in registration, billing and cashier work for patients
- Maintains security and telecommunications system
- In-charge for Employee's attendance, leave and records
- In-charge for Insurance - checking for insurance availability, coverage and applying for insurance approval in dental department
- In-charge for the safety, organize and cleanliness of the facility
- In-charge for hotel and ight bookings for employees and company guests.
Receptionist/Document Controller
Pyramedia Media and Consultancy
Abu Dhabi
01.2017 - 11.2021
- Answering Phone calls, providing information about service and transferring calls to designated dept
- In-charge for hotel and ight bookings for employees and company guests
- Purchasing of ce supplies
- Securing lming permit
- Handling Employees attendance
- Transcribing Documentaries and small videos
- Handling Shipments Requirements (Logistics)
- Book Binding, scanning and ling documents
- Keeps a safe and clean reception area by complying with procedure, rules, and regulations.
Planning Assistant
Abu Dhabi National Carpet Factory
Abu Dhabi
03.2016 - 12.2016
- In-charge for the incoming and outgoing of shipments and courier
- In-charge of Item Creation, Creating production Order
- Encoding orders in planning sheets and shipment schedule
- Calling and sending emails in Transport company
- Filling Documents
Patient Service Representative
Minacs, Bosley Hair, Restoration
Quezon City
05.2011 - 01.2016
- Handling calls and providing customer and quality services
- Answering inquiries about the services offered and setting up an appointment
- Assisting Patients concern and queries
- Transferring patients call to the Doctor who are under post operation
- Sending Request for Patient to received free information kit
- Creating Patients Pro le
- Person on Charge (whenever supervisors and manager are not around)
Consumer Affair Representative
Nissan North
11.2009 - 03.2011
- Person on charge (whenever supervisor is not around)
- Handl8ing calls and providing customer and quality services
- Sending Letters to NNA Customer (Recall Letter, No Recall Letter, Letter of Compliance and
- Warranty Letter)
- Creating a le for Nissan Customer, assisting customer in cancellation of their extended service contract and assisting in transferring their extended service contract
- Answering inquiries about Nissan's product and Vehicles
- And other services offered
Secretary/Supervisor
Tiresport Auto Parts Center
04.2007 - 10.2009
- Responsible for receiving and disbursing money
- Carry out tasks that provided customer grati cation through service, quality and courtesy
- Attends to customer requirements and attending incoming calls
- Performs a variety of clerical duties/Filling, record keeping
- Compiling staff data's, dealing with leave requests and arranging cover when necessary
- Planning workloads, allocating tasks and monitoring progress against targets
- Brie ng teams on new initiatives, changes to targets and company news
Education
BA - Psychology
Central Colleges of the Philippines
06.2003 - 03.2017
Skills
Active Listening and Communication Skills , Skill Name, Skill Name
Customer service and care
Excellent customer service
Managing customer relations
Timeline
Customer Care Agent
Optum Financial (Health Savings Account)
12.2021 - 02.2022
Receptionist/Admin Assistant/Insurance Coordinator
Delma Medical Center
06.2020 - 11.2021
Receptionist/Document Controller
Pyramedia Media and Consultancy
01.2017 - 11.2021
Planning Assistant
Abu Dhabi National Carpet Factory
03.2016 - 12.2016
Patient Service Representative
Minacs, Bosley Hair, Restoration
05.2011 - 01.2016
Consumer Affair Representative
Nissan North
11.2009 - 03.2011
Secretary/Supervisor
Tiresport Auto Parts Center
04.2007 - 10.2009
BA - Psychology
Central Colleges of the Philippines
06.2003 - 03.2017