Everything about how to do work efficiently and effectively
Rona Santos
Administrative Manager/ Office Administrator
28 Lt. J. Francisco St. Krus Na Ligas Diliman Quezon City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Sales Assistant
Sojitz Philippines Corporation
23rd Floor NAC Tower, 32nd St. Fort Bonifacio Global City, Taguig City
07.2018 - Current
- Created and maintained reports, documents and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Performed research to collect and record industry data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
Senior Administrative Assistant
Amcon and Company, Inc.
3rd Floor Samuel 1 Bldg. 3482 Honda Street Guadalupe Makati City
05.2004 - 06.2018
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Coordinated office activities and public events.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Supported time-tested professional relationships, working with stakeholders to facilitate communication.
- Created and updated records and files to maintain document compliance.
- Acquired proper equipment, refreshments and supplies for meetings.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Coordinated trainings for new team members, overseeing onboarding details.
- Wrote and prepared deliberate agendas for company meetings.
- Expertly coordinated logistics for functions both within and outside of organization.
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
- Categorized and processed sensitive documents with information of deeply personal nature.
- Drafted documents in company-directed formats and fonts accurately and consistently.
- Conducted research to assist with routine tasks and special projects.
- Arranged business travel details for company employees per supervisor requirements.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
- Managed disbursement of information per executive request by monitoring client arrivals and access facility access.
- Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Identified communication channels to set roadmap to distribute information.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Managed electronic records database and handled all file requests.
- Offered technical support and troubleshot issues to enhance office productivity.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
Education
Bachelor of Science - Office Administration
Polytechnic University of The Philippines (PUP)
Sta.Mesa, Manila 04.2001 - 04.2005
Certificate of Attendance - Nihongo 1 And 2
Ateneo De Manila University
Katipunan Quezon City 01.2020 - 08.2020
Certificate of Completion - Philippine Taxation
Virtual Assistant Training Philippines
Cebu City 01.2022 - 01.2022
Certificate of Participation - HR103: Mandatory Benefits & Payroll Administration
TrendVisory Inc.
Manila 05.2022 - 05.2022
Certificate of Completion - Bookkeeping With Quickbooks Online
Virtual Assistant Training Philippines
Cebu 03.2022 - 03.2022
Certificate of Completion - Virtual Assistant / Social Media Marketing
Virtual Assistant Training Philippines
Cebu 08.2021 - 08.2021
Skills
Excellent Communication
Self-Motivated
Attention to Detail
Written Communication
Dependable and Responsible
Flexible and Adaptable
Interests
Running, Marathon, Badminton, Dancing
Loves running every weekend and joining fun run/marathon. Sometimes playing badminton with my family. Dancing and zumba as part of my routine exercise.
Timeline
Certificate of Participation - HR103: Mandatory Benefits & Payroll Administration
TrendVisory Inc.
05.2022 - 05.2022
Certificate of Completion - Bookkeeping With Quickbooks Online
Virtual Assistant Training Philippines
03.2022 - 03.2022
Certificate of Completion - Philippine Taxation
Virtual Assistant Training Philippines
01.2022 - 01.2022
Certificate of Completion - Virtual Assistant / Social Media Marketing
Virtual Assistant Training Philippines
08.2021 - 08.2021
Certificate of Attendance - Nihongo 1 And 2
Ateneo De Manila University
01.2020 - 08.2020
Sales Assistant
Sojitz Philippines Corporation
07.2018 - Current
Senior Administrative Assistant
Amcon and Company, Inc.
05.2004 - 06.2018
Bachelor of Science - Office Administration
Polytechnic University of The Philippines (PUP)
04.2001 - 04.2005