Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rona Javier

Rona Javier

Davao City, Province of Davao del Sur,DAS

Summary

I am a dedicated and customer-focused professional with over 10 years of experience in sales, customer service, and technical support. I have worked across diverse industries including retail, telecommunications, and healthcare, consistently delivering exceptional service and driving customer satisfaction. My background includes handling outbound sales, lead generation, and providing technical support for major clients like AT&T. I thrive in fast-paced environments, bring strong communication skills, and am committed to delivering results that support both customer and business success.

Professional with strong expertise in retail support, known for reliability and adaptability in dynamic environments. Demonstrates exceptional skills in inventory management, customer service, and point-of-sale operations. Focuses on achieving results through effective team collaboration and efficient problem-solving. Recognized for consistent performance, strong communication, and ability to thrive under changing demands.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

18
18
years of professional experience

Work History

Customer Service Retail Support Specialist

Amazon.ca
10.2025 - Current
  • Provided technical support for retail operations, enhancing system efficiency and user satisfaction.

Technical Support & Healthcare Associate

Sutherland Global Philippines
02.2021 - 09.2025
  • Analyzed feedback from patients to identify areas for improvement, driving continuous enhancement of services.

Customer Service Representative

IBEX Global Philippines
04.2017 - 01.2021
  • Resolved customer inquiries and issues efficiently using CRM software.
  • Led initiatives to reduce call handling time while maintaining service quality.

Account Executive

Flatworld Solutions Philippines
07.2016 - 04.2017
  • Cultivated strong client relationships to enhance customer satisfaction and retention.

Sales Associate

Lot for Less
07.2007 - 07.2013
  • Enhanced customer engagement through product knowledge and personalized service.

Education

Bachelor of Arts - Language

University of Southeastern Philippines
06-2007

Skills

  • Good verbal and written communication skills
  • Positive attitude
  • Willingness to learn
  • Can easily adapt to fast changing environment
  • Upselling strategies
  • Customer service
  • Customer assistance
  • Complaint handling
  • Friendly and helpful
  • Problem-solving
  • Reliable and responsible
  • Strong communication and interpersonal skills

Timeline

Customer Service Retail Support Specialist

Amazon.ca
10.2025 - Current

Technical Support & Healthcare Associate

Sutherland Global Philippines
02.2021 - 09.2025

Customer Service Representative

IBEX Global Philippines
04.2017 - 01.2021

Account Executive

Flatworld Solutions Philippines
07.2016 - 04.2017

Sales Associate

Lot for Less
07.2007 - 07.2013

Bachelor of Arts - Language

University of Southeastern Philippines
Rona Javier