Rona G. Rivera
Davao City
Summary
This version is optimized for ATS (Applicant Tracking Systems) and highlights both sales and customer service experience.
Overview
2
2
Languages
22
22
years of professional experience
Work History
Inbound Sales Representative
Teo Tech Holdings LLC
08.2026 - Current
- Advised on floral arrangements and add-on gifts tailored to customer preferences and budget, resulting in increased sales through upselling and cross-selling.
- Achieved sales targets while maintaining high customer satisfaction and quality assurance standards.
- Managed inbound calls from customers nationwide, facilitating flower orders for diverse occasions.
- Provided exceptional customer service by answering product inquiries, resolving concerns, and ensuring customer satisfaction.
- Executed accurate order processing using CRM and order management systems, ensuring seamless transactions.
- Managed customer interactions professionally in a remote work environment while meeting productivity and performance metrics.
- Assisted customers with order modifications, cancellations, and delivery updates.
- Maintained knowledge of seasonal promotions, floral products, and company policies.
- U.S. Floral Retail Client
- Key Skills: Inbound Sales, Customer Service, Upselling & Cross-selling, Order Processing, CRM Software, Phone Etiquette, Communication Skills, Problem Solving, Time Management, Remote Work, Sales Target Achievement, Data Entry.
English as a Second Language Teacher
Engoo
01.2019 - Current
- Designed and implemented activities and lessons aligned with ESL teaching methodologies to enhance language acquisition.
- Facilitated speaking opportunities for students to practice English in supportive environments.
- Facilitated extensive student talk time during interactive discussions and activities through oral tests and presentations.
- Created an engaging learning atmosphere by motivating students and incorporating humour into lessons.
English as a Second Language Teacher
Acadsoc
01.2020 - 07.2021
- Conducted assessments to evaluate student progress and understanding. and tests for the students.
- Corrected student assignments to ensure understanding of material. and conducting effective instruction during the classes.
- Teaching online with textbooks.
- Preparing for 1-to-1 online classes.
- Abided by school regulations and management, successfully meeting teaching goals on schedule with high quality.
English online Teacher
51 Talk
Pasig City
10.2014 - 11.2017
- Developed and delivered comprehensive English language courses, including conversation, grammar, reading, listening comprehension, writing, and vocabulary, for Korean students preparing for elementary, middle, high school, college, and university, as well as TOEFL preparation for various proficiency levels.
- Managed educational programmes at 28F Discovery Centre, creating engaging learning experiences for diverse student groups in Ortigas Centre, Pasig City.
- Maintained accurate records of student performance, attendance, and progress reports.
- Individualised instruction and tutoring to match student knowledge and skills.
- Assessed student progress through regular quizzes, assignments, and feedback sessions.
Billing Customer Service Representative
Telstra
01.2016 - 01.2017
- Resolved billing queries through thorough account analysis and clear communication, enhancing customer satisfaction.
- Processed customer payments via telephone and online platforms, ensuring accurate account updates.
- Conferred with customers via telephone and in person to provide information on products and services, process orders, cancel accounts, and address complaint details.
- Established rapport with customers through courteous and professional interactions, fostering positive relationships.
Administration Assistant / Sales Assistant
Dubai Duty Free
11.2008 - 02.2014
- Supported sales department by assisting remote sales staff, processing expense reports, coordinating proposals, planning meetings, tracking sales progress, troubleshooting technical issues, maintaining database records, and liaising between traveling representatives and home office.
- Welcomed and advised customers on products and services to enhance their shopping experience.
- Handled payments and arranged ordering and delivery of products to ensure smooth transactions.
- Coordinated product ordering and delivery logistics.
- Accepted deliveries from suppliers and ensured proper documentation.
- Maintained cleanliness and organisation of the shop floor area.
- Dubai International Airport
English as a Second Language Teacher / American Accent Trainer
UTELL Co.
Pasig City
08.2006 - 08.2008
- Evaluated student language developments through verbal and written assessments, providing extra support to struggling or underachieving pupils.
- Provided targeted feedback on students' oral and written work, facilitating their journey towards achieving linguistic fluency.
- Developed and delivered lessons in conversational English, grammar, reading, listening comprehension, writing, and vocabulary for Korean students preparing for elementary to university-level studies and TOEFL courses across various proficiency levels.
- Contributed to meetings focused on assessing and enhancing student progress and development.
- Understanding The English Language Line Company
Customer Service Representative / Tele-marketer
ICT Group
Pasig City
12.2005 - 06.2006
- Conducted sales and marketing activities via telephone, promoting a diverse range of products and services. Gathered information to identify potential customers and evaluate success of new products.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
Customer Interactive Associate for Elite Sales Force
Ambergris Solutions, Incorporated
Pasig City
03.2005 - 11.2005
- Delivered prompt service and support, addressing client inquiries and resolving concerns effectively.
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Assisted associated departments with clerical and administrative support.
Customer Interactive Associate for Customer Advocacy
Ambergris Solutions, Incorporated
Pasig City
09.2004 - 03.2005
- Guided clients in navigating service resources to resolve questions and concerns effectively.
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Assisted associated departments with clerical and administrative support.
Education
Bachelor of Science - Elementary Education Major in English
Bohol Institute of Technology
01-2001
Skills
- Inbound Sales
- Customer Service
- Upselling & Cross-selling
- Order Processing
- CRM Software
- Phone Etiquette
- Communication Skills
- Problem Solving
- Time Management
- Remote Work
- Sales Target Achievement
- Data Entry
Languages
English
Filipino
Custom
American Accent Program, Ambergris Solutions Inc., 2004-09-21, 2004-11-04
Personal Information
- Height: 5' 2"
- Weight: 90lbs
Timeline
Inbound Sales Representative
Teo Tech Holdings LLC
08.2026 - Current
English as a Second Language Teacher
Acadsoc
01.2020 - 07.2021
English as a Second Language Teacher
Engoo
01.2019 - Current
Billing Customer Service Representative
Telstra
01.2016 - 01.2017
English online Teacher
51 Talk
10.2014 - 11.2017
Administration Assistant / Sales Assistant
Dubai Duty Free
11.2008 - 02.2014
English as a Second Language Teacher / American Accent Trainer
UTELL Co.
08.2006 - 08.2008
Customer Service Representative / Tele-marketer
ICT Group
12.2005 - 06.2006
Customer Interactive Associate for Elite Sales Force
Ambergris Solutions, Incorporated
03.2005 - 11.2005
Customer Interactive Associate for Customer Advocacy
Ambergris Solutions, Incorporated
09.2004 - 03.2005
Bachelor of Science - Elementary Education Major in English
Bohol Institute of Technology