Ronalyn C. Tabuzo
CSR III
CSJDM,Bulacan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chat Associate III, Retail Account, Ebay
TTEC
03.2025 - Current
- Handle inbound/outbound calls for related product or service inquiries
- Attend to customer's requests for replacement, refund etc
- Investigates and resolve service and delivery concerns.
- Identify and resolved discrepancies and errors in customer accounts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Assist customers in navigating company website and placing online orders, improving overall user experience.
Pharmacy Technician, CSR III
Optum
10.2019 - 03.2025
- Process Prior Authorization
- Indexing Prior Authorization Requests
- Fax Outreach - doing outbound attempts to ask for incomplete information about the patient's records and all about the PA request.
- Outbound calls to deliver information regarding medications and answer questions in a positive manner.
- Answer incoming phone calls from health care providers (i.e., Physician offices, Clinics) and identify the type of assistance the provider needs.
Student Assistant, College of Law Dean's Office
Adamson University
Manila
04.2016 - 07.2019
- Performs standard office procedure, including answering phone calls, answering client's queries it may be personal or email, checking of faculty attendance, forwarding of communications to different offices.
- Types memoranda/correspondence and other assigned materials.
- Filing and keeping of records
- Assist the Dean with the Interview Process, setting appointments, compiling requirements
- Proctoring law exams
Student Assistant
Sacred Heart College
Lucena
04.2014 - 03.2016
- Assigned at the following areas/departments: Basic Education Department Office, Basic education Department Guidance Office, President's Office.
- Handle all student inquiries
- Filing and keeping of records, handling paperwork
- Answering incoming calls and making outgoing calls
- Receiving and Delivering incoming and outgoing files.
Education
Bachelor's degree - Bachelor of Science in Psychology
Adamson University
07-2019
Bachelor's degree - Bachelor of Science in Psychology
Sacred Heart College
Skills
Familiarity with medical terms and healthcare system
Familiarity handling Retail account
Attention to detail
Good communication skills and active listening
Customer service
Computer skills
Certification
Pharmacy Benefit Management Certified Technician (PBMCT), Passer, 2019
Timeline
Chat Associate III, Retail Account, Ebay
TTEC
03.2025 - Current
Pharmacy Technician, CSR III
Optum
10.2019 - 03.2025
Student Assistant, College of Law Dean's Office
Adamson University
04.2016 - 07.2019
Student Assistant
Sacred Heart College
04.2014 - 03.2016
Bachelor's degree - Bachelor of Science in Psychology
Adamson University
Bachelor's degree - Bachelor of Science in Psychology
Sacred Heart College