Rona Buenaflor Victoria
Legaspi City
Summary
*Diligent Cabin Stewardess with solid background in providing exceptional service to passengers on board. Proven ability to maintain cleanliness and ensure comfort, contributing to superior travel experience. Demonstrated expertise in time management and effective communication with guests and crew.
*Professional with strong experience and preparation for role of Cabin Stewardess. Expertise in maintaining cleanliness, ensuring passenger comfort, and adhering to safety protocols. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Reliable, personable, and skilled in customer service, problem-solving, and effective communication.
Overview
17
17
years of professional experience
Work History
Cabin Steward/EES
Mediterranean Shipping Company (MSC)
07.2020 - 11.2024
- Oversaw cruise ship passenger operations.
- Maintained personal appearance, hygiene, and uniform standards in line with company regulations.
- Demonstrated unwavering friendliness and assistance to every guest, irrespective of location.
- Identified issues with assets to initiate prompt resolution processes.
- Delivered consistent and high-quality in-suite services to enhance guest experiences.
- Streamlined stateroom hygiene management with effective coordination of day-to-day cleaning duties.
- Delivered exceptional customer service to maintain high levels of satisfaction.
Cabin Steward/EES
Paul Gauguin Cruises
03.2013 - 01.2020
- Enhanced understanding of cruise ship operations and passenger services.
- Completed daily servicing duties for guest accommodations, ensuring compliance with supervisory guidelines.
- Enhance guest experience by effectively managing inquiries and concerns.
- Upheld hygiene standards within corridor areas of passenger accommodations.
- Engaged in scheduled departmental meetings and training as needed.
- Maintained strict oversight to prevent damage or misplacement of equipment.
- Enhanced onboard hospitality through attention to detail and efficiency.
Assistant Cabin Steward/EES
Mano Company
03.2008 - 11.2013
- Managed comprehensive view of a company dedicated to serving cruise ship passengers.
- Oversaw cleanliness and organization of cabins, bathrooms, and corridors.
- Ensured all assigned areas were spotless through meticulous cleaning efforts.
- Cared for upholstery and draperies.
- Ensured timely removal of trash to disposal zones.
- Executed routine cleaning of machinery to reduce wear and tear effectively.
- Enhanced skills through attending workshops.
- Facilitated seamless onboard services and activities for passenger satisfaction.
Education
College Graduate - Bachellor of Science in Hotel And Restaurant Management
Mariners Polytechnic Colleges Foundation
Legazpi City, Philippines04.2007
High School Graduate - Specialisation (Hospitality Industry)
Pag Asa National High School
Legazpi City, Philippines04.2000
Skills
- Excellent attention to details
- Excellent interpersonal communication skills
- Strong work ethic
- Proactive attitude
- Team player attitude
- Detail-oriented mindset
Applicant
Rona B. Victoria
Seamansbook No
A0016031
Us Visa Type
C1/D
Training
- Basic Safety Training, 04/01/24
- Passenger Ship Crowd Management, 05/01/21
- Passenger Ship Crisis Management and Human Behavior Training, 05/01/21
- Safety Training for Personnel Providing Direct Service to Passengers in Passenger Spaces, 05/01/21
- Ship Security Awareness Training and Seafarers with Designated Security Duties, 05/01/21
Personal Information
- Age: 40
- Passport Number: P15531898
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Accomplishments
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
Languages
English
Upper intermediate (B2)
Spanish
Elementary (A2)
Hebrew
Beginner (A1)
Timeline
Cabin Steward/EES
Mediterranean Shipping Company (MSC)
07.2020 - 11.2024
Cabin Steward/EES
Paul Gauguin Cruises
03.2013 - 01.2020
Assistant Cabin Steward/EES
Mano Company
03.2008 - 11.2013
College Graduate - Bachellor of Science in Hotel And Restaurant Management
Mariners Polytechnic Colleges Foundation
High School Graduate - Specialisation (Hospitality Industry)
Pag Asa National High School
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