Ron Julius Sugbo
Palo
Summary
Seeking a position in an organization where I can utilize my skills and experience to contribute to the growth of the company.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
EXL Services Philippines
Cebu City
09.2024 - 06.2025
- Handle or take calls from members.
- Communicate with other parties and provide members information about their accounts
- Give answers to their questions and provide solutions to their issues or concerns
Customer Service Representative/Sales advisor
Concentrix
Cebu City
09.2022 - 07.2024
- Receive/take calls from customers or members.
- Handle/Listen to customer complaints, issues or problems.
- Provide answer or solutions to solve their problems or issues.
- Provide assurance and build trust.
Education
Pharmacy - Bs
University of Southern Philippines Foundation
Cebu CityHigh School Graduate -
Palo National High School
Palo, LeyteElementary Graduate -
Palo 1 Central School
Palo, LeyteSkills
- Customer relationship management
- Account management
- Issue resolution
- Customer engagement
- Product knowledge
- Effective communication
- Paperwork processing
- Computer skill/literate
Websites
Languages
- Tagalog
- Bisaya
- Waray-Waray
- English
Personal Information
Citizenship: Filipino
References
References available upon request.
Timeline
Customer Care Executive
EXL Services Philippines
09.2024 - 06.2025
Customer Service Representative/Sales advisor
Concentrix
09.2022 - 07.2024
Pharmacy - Bs
University of Southern Philippines Foundation
High School Graduate -
Palo National High School
Elementary Graduate -
Palo 1 Central School