Overview
Work History
Education
Skills
Timeline
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Ron Joseph Toledo

Silang,CAV

Overview

2
2
years of professional experience

Work History

Online English Teacher

  • Taught English as a second language to non-native speakers through one-on-one virtual sessions.
  • Developed customized lesson plans tailored to students’ learning levels and goals.
  • Focused on improving students' grammar, vocabulary, pronunciation, and conversational skills.
  • Provided regular feedback and assessments to track student progress.
  • Utilized online platforms and digital tools to deliver engaging and interactive lessons.
  • Built strong rapport with students and maintained a positive learning environment.

Locksmith Dispatch Coordinator

09.2023 - 07.2025
  • Efficiently coordinated and dispatched locksmith technicians to residential, commercial, and automotive service locations across the region.
  • Managed high-volume inbound calls and digital service requests using communication tools such as RingCentral, ensuring timely and professional customer service.
  • Prioritized urgent service calls including emergency lockouts and security upgrades while maintaining schedule for routine appointments.
  • Utilized dispatching software including Workiz and Uleadz to assign jobs, track technician locations, and update real-time service status.
  • Maintained accurate records of job logs, invoices, and service documentation for internal tracking and compliance.
  • Facilitated clear communication between customers and technicians to troubleshoot issues and ensure customer satisfaction.
  • Supported inventory management processes for tools, lock components, and supplies.
  • Developed a foundational understanding of locksmith tools, access control systems, and standard service procedures.
  • Performed data entry tasks and maintained updated records in spreadsheets and online databases.
  • Handled appointment scheduling, follow-ups, and customer notifications in a fast-paced environment.
  • Gained experience in remote administrative support and task coordination, transferable to virtual assistant roles in the medical field.

Education

High School Diploma -

Emilia Ambalada High School
03.2015

Skills

  • Customer Service & Conflict Resolution
  • Dispatching & Schedule Coordination
  • RingCentral, Workiz, Uleadz Platforms
  • Emergency Response Management
  • Verbal & Written Communication
  • Time Management & Multitasking
  • Data Entry & Administrative Support
  • Electronic Record Keeping & Documentation
  • Team Collaboration & Independent Work
  • Adaptability to Remote Work Environments
  • HIPAA Awareness (self-study)
  • ESL Teaching & Lesson Planning
  • Student Engagement & Online Instruction

Timeline

Locksmith Dispatch Coordinator

09.2023 - 07.2025

Online English Teacher

High School Diploma -

Emilia Ambalada High School

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Ron Joseph Toledo