Romylyn D. Perreras
44 Saint Vincent street, Holy Spirit, Quezon City
Summary
Customer care professional with extensive experience across healthcare, technical support, and logistics industries. Skilled in providing exceptional client service, resolving inquiries, and building strong relationships with consumers and institutional clients. Proven expertise in healthcare product support, internet connectivity troubleshooting, and logistics coordination, including track-and-trace and delivery monitoring. Adept at managing B2B and B2C interactions, maintaining regulatory compliance, and ensuring operational efficiency. Proficient in MS Office, Google Workspace, Asana, SAP, and trucking management systems.
Overview
25
25
years of professional experience
Work History
Healthcare Specialist
The Parenting Hub Inc.
Quezon City
08.2017 - Current
- Promoted and sold Medela breast pumps and breastfeeding products to hospitals and clinics, enhancing access to quality breastfeeding support.
- Established professional relationships with healthcare providers, including doctors and lactation consultants.
- Conducted product presentations and training sessions for healthcare staff and end users.
- Managed institutional accounts by addressing procurement and bidding requirements, streamlining purchasing processes for healthcare facilities.
- Prepared quotations, processed purchase orders, and coordinated deliveries.
- Ensured compliance with regulatory agencies while providing accurate product information.
- Maintained regulatory documentation, including product registrations and compliance certificates.
- Collaborated with internal teams to support product approvals and accreditation processes.
Track and Trace Coordinator
Secure Marketing Consultancy
02.2022 - 01.2026
- Monitored delivery status via track-and-trace systems to ensure timely shipments.
- Tracked vehicle movements and delivery progress in real time with scheduled updates.
- Communicated with drivers to confirm key milestones during pickup, transit, and delivery.
- Coordinated with dispatch and operations teams to resolve delays and route changes.
- Updated delivery statuses, timestamps, and proof-of-delivery records in internal systems.
- Ensured accurate documentation of trips, routes, and delivery confirmations.
- Proactively identified potential delays, escalating issues to management when necessary.
- Informed customers and stakeholders of delivery statuses, delays, or exceptions as required.
Licensed Financial Adviser
Pioneer Life Inc.
Makati City, Metro Manila
06.2015 - 08.2017
- Guided clients in establishing realistic financial goals and creating actionable plans for achievement.
- Analyzed customer needs to recommend optimal insurance options, driving effective upselling.
- Presented and clarified insurance policy options tailored to client requirements and objectives.
- Monitored insurance coverages to adapt to changing client needs, ensuring comprehensive protection.
- Explained coverage options to potential policyholders, addressing inquiries to support informed decisions.
Customer Service Representative
Gandang Kalikasan, Inc.
Quezon City
03.2012 - 09.2014
- Handle customer inquiries and concerns via phone calls, emails, and in-person interactions at retail or office locations
- Provide accurate information on product features, ingredients, usage, pricing, and availability
- Assist customers with order placement, order tracking, returns, exchanges, and refunds
- Resolve customer complaints professionally and in a timely manner, ensuring customer satisfaction
- Process and document customer interactions using internal systems and customer service tools
- Coordinate with sales, warehouse, and logistics teams to address order and delivery concerns
- Support walk-in customers by offering product recommendations based on their needs
- Ensure compliance with company policies, consumer protection standards, and service procedures
- Maintain up-to-date knowledge of product lines, promotions, and company campaigns
- Assist in handling feedback, product reviews, and customer suggestions for service improvement
- Escalate complex issues to appropriate departments when necessary
- Maintain organized records of customer communications and transactions
- Support promotional activities, launches, and customer events when required
- Uphold Human Nature’s values, ethical standards, and customer-first culture in all interactions
Technical Support Representative
Sitel Philippines Corporation
Eastwood City, Libis, Quezon City
11.2009 - 02.2012
- Resolved internet connectivity issues for Virgin Mobile Australia customers via phone support.
- Troubleshot modem, router, and Wi-Fi network problems to restore service.
- Documented cases and escalated complex issues to relevant network teams.
- Monitored service outages and communicated timely updates to affected customers.
- Coordinated with field technicians and network teams for on-site support requirements.
- Ensured compliance with company policies, data privacy standards, and service procedures.
- Achieved performance targets related to call handling time, resolution rates, and customer satisfaction.
- Delivered professional, empathetic customer care while addressing technical concerns.
Technical Customer Care Representative
Convergys Philippines
Ortigas Center, Pasig City
03.2007 - 08.2009
- Resolved internet connectivity issues for AT&T (formerly SBC Global) customers via phone support.
- Troubleshot modem, router, and Wi-Fi network problems to restore service.
- Documented cases and escalated complex issues to network teams, ensuring swift resolution.
- Monitored service outages and communicated updates to affected customers, minimizing frustration and ensuring transparency.
- Coordinated with field technicians and network teams for on-site support requirements.
- Ensured compliance with company policies, data privacy standards, and service procedures.
- Achieved performance targets related to call handling time, resolution rates, and customer satisfaction.
- Provided professional, empathetic customer care, effectively addressing technical concerns and enhancing customer experience.
Technical Support Representative
Teletech Novaliches CMC
Quezon City
10.2005 - 01.2007
- Resolved internet connectivity issues for Verizon customers via phone support.
- Troubleshot modem, router, and Wi-Fi network problems to restore service.
- Documented cases and escalated complex issues to network teams, ensuring swift resolution.
- Monitored service outages and communicated updates to affected customers, minimizing frustration and ensuring transparency.
- Coordinated with field technicians and network teams for on-site support requirements.
- Ensured compliance with company policies, data privacy standards, and service procedures.
- Achieved performance targets related to call handling time, resolution rates, and customer satisfaction.
- Provided professional, empathetic customer care, effectively addressing technical concerns and enhancing customer experience.
HR & Payroll Associate | EA Trainee
Superior Gas and Equipment Co., Inc (SUGECO)
Mandaluyong City
10.2003 - 08.2005
- Managed employee attendance, leave records, and timekeeping systems
- Assisted in payroll preparation, verification, and documentation
- Handled payroll inquiries and resolved discrepancies in coordination with HR and finance teams
- Maintained confidential employee records and ensured compliance with labor regulations
- Supported executives with calendar management, travel arrangements, and meeting coordination
- Drafted correspondence, reports, and internal communications
- Assisted in onboarding and administrative tasks for new hires
- Coordinated office operations and internal HR communications
HR Assistant | Employee Services Staff
Eaglewatch Security Services
Quezon City
03.2002 - 08.2002
- Facilitated recruitment, onboarding, timekeeping, payroll processing, and employee record management.
- Resolved payroll and HR-related inquiries efficiently and promptly.
- Supported HR Executives with scheduling tasks, correspondence, and daily office operations.
- Maintained confidentiality while ensuring compliance with HR policies and labor regulations.
Sales Consultant
Rustan Marketing Specialists Inc. (RMSI)
Mandaluyong City
05.2001 - 10.2001
- Assisted customers with product selection and provided tailored recommendations to enhance the shopping experience
- Processed sales transactions and ensured smooth point-of-sale operations
- Resolved customer inquiries, feedback and complaints to ensure satisfaction and loyalty
- Supported theachievement of sales targets through active participation in promotional activities
- Provided help in maintaining inventory, product displays, and visual merchandising standards
Clinical Psychology Intern
National Center for Mental Health (NCMH)
Mandaluyong City
11.2000 - 03.2001
- Conducted psychological assessments and standardized testing for adult male patients, contributing to accurate diagnosis and effective treatment planning at National Center of Mental Health Pavilion 1
- Assisted in administering, scoring, and interpreting psychological tests, ensuring reliable data for patient evaluations
- Supported clinical team in evaluating patient needs and treatment planning, enhancing individualized care strategies
- Collaborated with supervising psychologists to discuss assessment findings
- Observed and documented patient behavior, mental status, and progress notes
- Gained practical experience in clinical interviewing and patient interaction
- Ensured confidentiality and ethical handling of sensitive patient information
Education
Bachelor of Science - Clinical Psychology
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Sta. Mesa, Manila, Philippines2002
Secondary Education -
NEW ERA UNIVERSITY
Diliman, Quezon City, Philippines1997
Primary Education -
NEW ERA COLLEGE
Diliman, Quezon City, Philippines1993
Skills
Professional qualifications
- CSC Professional Eligibility
- Software proficiency
- Healthcare Administration
- Data entry and management
- Customer service operations
- Healthcare project management
Other interests
- Creative Problem Solving
- Theater and Visual artist - Calligraphy and watercolor art
References
Joanne Navarro
Track and Trace Coordinator
Loup Logistics
Mobile +639279397929
Jomel Reyes
Business Development Officer
Secure Marketing Consultancy
Mobile: +971502559219
Languages
English
Upper Intermediate
B2
Timeline
Track and Trace Coordinator
Secure Marketing Consultancy
02.2022 - 01.2026
Healthcare Specialist
The Parenting Hub Inc.
08.2017 - Current
Licensed Financial Adviser
Pioneer Life Inc.
06.2015 - 08.2017
Customer Service Representative
Gandang Kalikasan, Inc.
03.2012 - 09.2014
Technical Support Representative
Sitel Philippines Corporation
11.2009 - 02.2012
Technical Customer Care Representative
Convergys Philippines
03.2007 - 08.2009
Technical Support Representative
Teletech Novaliches CMC
10.2005 - 01.2007
HR & Payroll Associate | EA Trainee
Superior Gas and Equipment Co., Inc (SUGECO)
10.2003 - 08.2005
HR Assistant | Employee Services Staff
Eaglewatch Security Services
03.2002 - 08.2002
Sales Consultant
Rustan Marketing Specialists Inc. (RMSI)
05.2001 - 10.2001
Clinical Psychology Intern
National Center for Mental Health (NCMH)
11.2000 - 03.2001
Bachelor of Science - Clinical Psychology
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Secondary Education -
NEW ERA UNIVERSITY
Primary Education -
NEW ERA COLLEGE