Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Romulo Enrica Jr.

Summary

Versatile professional with robust experience in customer service and research collaboration. Successfully resolved customer disputes and optimized tracking processes, significantly improving retention rates. Adept at coordinating research projects, ensuring adherence to quality standards, and fostering teamwork to achieve project goals.

Overview

1
1
year of professional experience

Work History

Customer Expert I

Teleperformance
Manila
05.2025 - 08.2025
  • Provided exceptional customer service and effective problem resolution to support customer retention.
  • Resolved customer concerns about shipments, deliveries, and credit card disputes to enhance satisfaction.
  • Handled complaints about payment discrepancies and delayed parcels to ensure timely resolutions.
  • Provided proactive updates and resolution status to customers.
  • Maintained accurate tracking records, delivery notes, and waybills in company systems.

Student Assistant - Research Department

Philippine College of Criminology
Manila
02.2024 - 07.2024
  • Partnered with faculty members and researchers on departmental initiatives, fostering collaborative research efforts.
  • Contributed to research and development projects from concept to implementation, enhancing project outcomes.
  • Facilitated testing and evaluation activities, ensuring adherence to quality and performance standards.
  • Prepared documentation, organized research materials, and coordinated project requirements.

Education

Bachelor of Science - Criminology

Philippine College of Criminology
Manila, Philippines
08-2024

GRADE 12

Philippine College of Criminology
Manila, Philippines
03-2021

Grade 10 -

E. Rodriguez Jr. High School
03-2017

Skills

  • Customer Service
  • Order Management
  • Dispute Resolution
  • Customer Feedback
  • Market Research
  • Data Analysis
  • Microsoft Office
  • Attention to Detail
  • Problem Solving
  • Time Management
  • Teamwork
  • Communication

Awards

  • Best in Research, 2024
  • Honor Student, 2024

Timeline

Customer Expert I

Teleperformance
05.2025 - 08.2025

Student Assistant - Research Department

Philippine College of Criminology
02.2024 - 07.2024

Bachelor of Science - Criminology

Philippine College of Criminology

GRADE 12

Philippine College of Criminology

Grade 10 -

E. Rodriguez Jr. High School
Romulo Enrica Jr.