Romulo Dizon Jr.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Prepared annual budgets with controls to prevent overages and minimize unnecessary waste.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Launched new, robust business management software system, resulting in improved operational insight and planning.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Managed day-to-day business operations.
• Performed statistical operations to improve operations and forecast team needs.

• Received and processed stock into inventory management system.
• Participated in team-building activities to enhance working relationships.
• Prepared variety of different written communications, reports and documents.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Engaged customers in frozen products and key features to drive consistent revenue.

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
• Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
• Tracked changing product lines to effectively meet dynamic market demands.

• Prospected for new customers in target areas or demographics to bring in new business.
• Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
• Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
• Supported key promotions by contacting established and potential customers to discuss offerings.

• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
• Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.

• Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
• Examined needs, wants and spending patterns of target audience.
• Inventoried stock, placed product orders and verified receipts.
• Researched competitor marketing trends and prices using data analysis.

Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Open, read, and wrote answers to routine letters. Approved travel expenses and reimbursement requests. Conducted individual, family and couples therapy sessions each week. Interviewed clients individually and with families to determine what services would best address their needs. Assessed patient and delivered comprehensive case management services. Advised patients on community resources, made referrals and devised realistic treatment plans.

• Increased customer satisfaction by resolving issues.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Improved operations through consistent hard work and dedication.

• Used coordination and planning skills to achieve results according to schedule.
• Conducted research, gathered information from multiple sources and presented results.
• Participated in team-building activities to enhance working relationships.
• Prepared variety of different written communications, reports and documents.
• Maintained energy and enthusiasm in fast-paced environment.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.