Romualdo B. Felices II

• Fashion Designer
• Coordinated with suppliers and customers to manage timely, accurate order shipments.
• Greeted guests and established welcoming environment with friendly, professional approach.
• Conducted oneself with integrity and respect in all professional dealings.
• Escorted clients to planned events, adapting to specific requirements.
• Provided comprehensive administrative support to the events team, streamlining workflow and operations.
• Responded to guest questions about current facility events and future offerings.
• Coordinated travel arrangements and accommodations for event speakers and VIP guests.

• Collaborated with team to complete tasks to required event specifications and timely deadlines.
• Directed daily operations to achieve maximum efficiency and productivity.
• Settled conflicts concerning transportation, logistics systems and customer issues to minimise logistical issues and delays.
• Conducted market research to stay abreast of emerging trends in fashion and styling.
• Developed comprehensive style guides for clients, detailing outfit combinations and accessory choices.
• Selected, specified and recommended functional and aesthetic materials, production methods and finishes for product manufacture.

• Responsible for specific tasks or activities in the department to which they are assigned.
• Managing credit cards, specifically transactions, credit limits, due dates, payments, transaction fees, and refunds.
• Processing credit limit increases, lending, and collections.
• Processing balance transfer requests.
• Submitting and contacting merchants, requests, and services.
• Sales and upgrades.
• Retention Team
• Providing the credit card points, privileges, and advantages of the products.
• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Built rapport with customers through courteous and professional communications.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Processed refunds, exchanges and service requests for customers.
• Achieved company targets by implementing successful sales strategies.

• Best Buy Co Account 2012- 2014
• Billing Payment Customer Service Technical Support Retention Product Knowledge
• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Built rapport with customers through courteous and professional communications.

Orange Telecommunications UK based company 2010- 2012

Billing Customer Service Representative

Technical Support Product Knowledge

Upscale

Upselling

Retention

Transaction processing

Customer retention

Problem solving

Customer relationship management

Product knowledge

Customer service excellence