Summary
Overview
Work History
Education
Skills
Timeline
Generic
Romnick Jim Cana

Romnick Jim Cana

Disciplinary Officer
B305 One Oasis Condominium Sta. Lucia, Pasig City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work History

Customer Service Representative

Sitel
Pasig City
2018.06 - 2018.11
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Educational Consultant

JKL Educational Development System
Cagayan De Oro City
2012.01 - 2017.01
  • Updated school curriculum to integrate technology and enhance quality of student education.
  • Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.
  • Provided lesson planning and pacing support to helping educators analyze data and apply it to instruction.
  • Developed and facilitated [Language] and [Language] classes to promote cultural knowledge and exchange.

Education

Bachelor of Science - Teacher Education

Jh Cerilles State College
Zamboanga Del Sur
2014.06 - 2018.03

Bachelor of Science - Information Technology

Sti Ortigas Cainta
Cainta Rizal
2018.06 - 2022.08

Skills

Sales expertise

Complaint resolution

Timeline

Customer Service Representative

Sitel
2018.06 - 2018.11

Bachelor of Science - Information Technology

Sti Ortigas Cainta
2018.06 - 2022.08

Bachelor of Science - Teacher Education

Jh Cerilles State College
2014.06 - 2018.03

Educational Consultant

JKL Educational Development System
2012.01 - 2017.01
Romnick Jim CanaDisciplinary Officer