Romnick Payonga
Quezon City, Metro Manila
Summary
Results-oriented Senior Analyst with expertise in data analysis, financial reporting, and client management. Proven track record of optimizing workflows and mentoring junior analysts to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Trust and Safety Senior Analyst
Accenture
09.2024 - Current
- Developed data-driven insights to support strategic decision-making processes.
- Collaborated with cross-functional teams to enhance operational efficiency through process optimization.
- Managed project timelines and deliverables, ensuring alignment with client expectations and objectives.
- Conducted comprehensive market analysis to identify emerging trends and inform business strategies.
- Mentored junior analysts, fostering a culture of knowledge sharing and continuous improvement initiatives.
Accounts Receivable Team Leader
TaskUs
05.2022 - 11.2023
- Supervised accounts receivable team, ensuring timely processing of invoices and payments.
- Developed and implemented streamlined workflows to enhance collections efficiency.
- Reviewed account reconciliations for accuracy, minimizing discrepancies and improving reporting consistency.
- Coordinated with cross-functional teams to resolve payment issues and improve cash flow.
Team Leader
Alorica
03.2020 - 04.2022
- Led team to achieve operational goals by implementing streamlined workflows and process enhancements.
- Mentored new team members, fostering skills development and promoting a collaborative environment.
- Analyzed performance metrics to identify areas for improvement and drive continuous enhancement initiatives.
- Coordinated cross-functional communication to ensure alignment on project objectives and deliverables.
- Oversaw quality assurance processes, ensuring adherence to company standards and client expectations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Accounts Receivable Clerk
Continuum
10.2019 - 02.2020
- Managed accounts receivable processes, ensuring timely and accurate billing practices.
- Reconciled customer accounts, resolving discrepancies efficiently to maintain accuracy.
- Coordinated collection efforts, improving cash flow through effective communication with clients.
- Streamlined invoicing procedures, enhancing operational efficiency and reducing processing time.
Sales Associate
Concentrix
11.2018 - 05.2019
- Drove sales growth through effective product demonstrations and customer engagement.
- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Resolved customer inquiries efficiently, contributing to a positive experience.
Engineer
CSS Corp
12.2017 - 10.2018
- Developed and implemented process enhancements for increased operational efficiency.
- Conducted root cause analysis to resolve product issues and optimize performance.
Accounts Receivable Analyst
WNS Global Services
12.2016 - 12.2017
- Coordinated collection efforts with cross-functional teams to improve cash flow management.
- Developed and maintained comprehensive reports to track outstanding invoices and payment trends.
- Analyzed aging accounts to identify discrepancies and implement corrective actions.
Education
Bachelor of Science - Management Accounting
Lyceum of The Philippines University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Performance monitoring
Performance monitoring
Risk assessment
Incident investigation
Microsoft Excel
Workflow planning
Schedule preparation
Client management
Client relations
Financial records and reporting
Leadership development
Financial records and reporting
Timeline
Trust and Safety Senior Analyst
Accenture
09.2024 - Current
Accounts Receivable Team Leader
TaskUs
05.2022 - 11.2023
Team Leader
Alorica
03.2020 - 04.2022
Accounts Receivable Clerk
Continuum
10.2019 - 02.2020
Sales Associate
Concentrix
11.2018 - 05.2019
Engineer
CSS Corp
12.2017 - 10.2018
Accounts Receivable Analyst
WNS Global Services
12.2016 - 12.2017
Bachelor of Science - Management Accounting
Lyceum of The Philippines University
04.2001 -