Rommell Mendoza - Restaurant Manager - Goudou Kaisha Chaos

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3

years of professional experience

3

Languages

Work History

Restaurant Manager / Hostess

Goudou Kaisha Chaos

Kyoto City

01.2021 - Current

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Answered customer questions about hours, seating, and menu information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Education

Undergraduate - Computer Studies

University of The East

Manila Philippines

Skills

Performance improvement

Passion for customer satisfaction

Business operations expertise

Dynamic, friendly hostess

Staff Management

Additional Information

I live in japan for 20 years. I love assisting persons and talking while touring around

I have japanese driver's license and i Love travelling specially guiding tourist is my new dream job

Becoming a tourist guide is one of my target job because sightseeing is one of my hobby. At the same time i have japan driver's license and i live in japan for 20years now.

Timeline

Restaurant Manager / Hostess

Goudou Kaisha Chaos

01.2021 - Current

Undergraduate - Computer Studies

University of The East