Rommel Quilona
Waiter
Masbate City, Masbate
Summary
Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
21
21
years of professional experience
Work History
Waiter
Norwegian Cruise Line Holdings Ltd
Miami, Florida
07.2007 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Trained new servers on restaurant policies and procedures.
- Answered customers' questions, recommended items, and recorded order information.
Waiter
Waterfront Hotel, Restaurant and Casino
Cebu City, Cebu
03.2002 - 06.2007
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Major in Management Accounting
04.2001 -
Skills
Upselling techniques
Guest relations management
High-volume dining
Dining area maintenance
Wine service
Compliance standards
Timeline
Waiter - Norwegian Cruise Line Holdings Ltd
07.2007 - Current
Waiter - Waterfront Hotel, Restaurant and Casino
03.2002 - 06.2007
University of Visayas - Bachelor of Science, Major in Management Accounting
04.2001 -
Accomplishments
Nominated numerous times as Vacation Hero.
Won Vacation Hero Final 4 award.