Rommel Nulud
Angeles City, Province Of Pampanga
Summary
I have extensive experience in property management, customer service, and administrative support, specializing in after-hours maintenance coordination, scheduling, and real estate operations. I have worked as an Emergency Maintenance Coordinator, Scheduling Coordinator, and Senior Real Estate Virtual Assistant, handling guest and tenant communication, property research, maintenance requests, and vendor coordination. My background in customer service and operations management has strengthened my problem-solving skills, attention to detail, and ability to work efficiently in fast-paced environments.
Overview
11
11
years of professional experience
Work History
After-Hours Maintenance Coordinator
Nautical Staffing
03.2024 - Current
- Providing call/text support outside business hours using Ring Central.
- Coordinating emergency requests to janitors and Property Managers.
- Generating end of day excel reports for the calls that came in during the after-hours shift and sending it to client using Outlook.
Scheduling Coordinator
UpWork
03.2022 - 01.2025
- Call handling using Mighty Call.
- Gmail Shared Inbox management
- Google calendar management.
- Processing job orders.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to technicians though Slack.
Senior Real Estate Virtual Assistant
Beepo
08.2022 - 02.2024
- Monitored emails, organized inbox, and prioritized messages for client using Outlook.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various reports.
- Completed business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up on Monday.com
- Performed research to collect and record industry data.
After-Hours Receptionist
Eco Clean Hawaii
06.2022 - 08.2023
- Answered phone promptly dispatched scheduled technician using OpenPhone app.
- Corresponded with clients through email and phone.
Customer Service Associate II
Connext Global
02.2020 - 02.2022
- Answering general inquiries from owners, tenants, and vendors through email and phone using Zendesk.
- Answering bills, invoices, and owner statement queries.
- Maintaining good relationship between tenants, owners, and vendors to ensure smooth transaction.
- Receiving and routing business correspondence to correct departments using Zendesk.
- Coordinating and completing maintenance requests using Rent Manager, Zendesk and Property Meld.
- Filing claims for home owners.
Executive Service Specialist
Cloudstaff
10.2018 - 02.2020
- Leasing support
- Application processing using OneForm
- Entering new tenant information in PropertyTree
- Entering new owner and property information in PropertyTree
- Preparing lease agreement
- Preparing lease renewals/addendum
- Creating Rental CMA reports
- Processed bills & invoices through InvoiceGenius
Customer Service Representative
Startek
05.2014 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Web Application And Development (Undergraduate)
AMA Computer Learning Center
Angeles CitySkills
- Scheduling coordination
- Work order management
- Maintenance Coordination
- Problem solving
- Multitasking
- Decision-making
- Data entry and analysis
- Professional communication
- Job prioritizing
Timeline
After-Hours Maintenance Coordinator
Nautical Staffing
03.2024 - Current
Senior Real Estate Virtual Assistant
Beepo
08.2022 - 02.2024
After-Hours Receptionist
Eco Clean Hawaii
06.2022 - 08.2023
Scheduling Coordinator
UpWork
03.2022 - 01.2025
Customer Service Associate II
Connext Global
02.2020 - 02.2022
Executive Service Specialist
Cloudstaff
10.2018 - 02.2020
Customer Service Representative
Startek
05.2014 - 10.2018
No Degree - Web Application And Development (Undergraduate)
AMA Computer Learning Center
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