Rommel Lacson
Cainta
Summary
Driven Network Technician recently certified for Cisco Certified Support Technician Networking (CCST). Proficient NOC support 7 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Demonstrate competency in operation of data networks, LAN switching technologies, IP routing technologies, network device security and troubleshooting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
NOC Support (Site Access/Change Management Analyst
OCSI TPG Telecom
Pasig City
02.2017 - Current
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Prepared, analyzed and monitored month-end reporting requirements and presented to leadership.
- Acted as primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
Education
Associate of Science - Information Technology
STI College Ortigas Cainta
Ortigas Cainta 10.2009 - 10.2011
Skills
Network Troubleshooting
undefinedCertification
Certified in cybersecurity
Timeline
Cisco Certified Support Technician Networking
12-2023
Certified in cybersecurity
07-2023
NOC Support (Site Access/Change Management Analyst
OCSI TPG Telecom
02.2017 - Current
Associate of Science - Information Technology
STI College Ortigas Cainta
10.2009 - 10.2011
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