Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rommel Espinosa

Rommel Espinosa

Senior Manager
Baguio City, Province Of Benguet

Summary

Accomplished Customer Success Leader with over a decade of experience driving adoption, retention, and growth for SaaS businesses. Proven track record in leading high-performing teams, optimizing customer journeys, and managing renewals at scale. Recognized for consistently exceeding goals and fostering customer satisfaction across multiple industries.

Overview

13
13
years of professional experience

Work History

Senior Manager of Scaled Customer Success

Anaplan Philippines, Inc.
12.2022 - Current
  • Lead the Scales Customer Success team supporting volume customers in the Americas region.
  • Own customer lifecycle management — from onboarding to adoption and renewal.
  • Serve as a strategic escalation point for complex renewal discussions and customer issues.
  • Drive continuous improvement of the Scaled Success team operating model and playbooks.
  • Foster a collaborative, high-performing team culture focused on customer impact.

Manager of Customer Success

Deltek Systems Philippines, Ltd.
06.2021 - 12.2022
  • Managed Customer Success team supporting Deltek GovCon SaaS solutions.
  • Developed and executed retention and expansion strategies across SMB and mid-market segments.
  • Coached Customer Success Managers in strategic planning, client engagement, and quota attainment.
  • Enabled cross-sell and upsell motions by designing campaign-based customer touchpoints.

Team Leader & Principal Customer Success Manager

Team Leader & Principal Customer Success Manager
06.2018 - 06.2021
  • Directed Customer Success Manager performance management and implemented renewal tracking systems.
  • Achieved and exceeded renewal and retention KPIs through data-driven strategies.
  • Mentored and developed team members to take on expanded responsibilities.
  • Collaborated with leadership to drive Customer Success process improvements and innovation.

Senior Customer Success Manager

Deltek Systems Philippines, Ltd.
01.2017 - 06.2018
  • Acted as subject matter expert and key escalation point for complex client issues.
  • Successfully managed a diverse portfolio of enterprise customers across verticals.
  • Mentored junior team members to elevate delivery standards and Customer Success maturity.

Customer Success Manager

Deltek Systems Philippines, Ltd.
04.2012 - 01.2017
  • Delivered proactive customer engagement strategies to ensure product adoption.
  • Led successful onboarding, periodic health checks, and renewal workflows.
  • Acted as a customer advocate, identifying needs and aligning solutions.
  • Partnered with support and sales to resolve customer pain points and drive value.

Education

Bachelor of Science - Medical Technology

Saint Louis University
Baguio City, Province Of Benguet, Philippines
04.2001 -

Skills

  • Strategic planning
  • Operations management
  • Resource allocation
  • Customer Retention & Engagement
  • Leadership & Team Development
  • SaaS Renewals & Expansion
  • Gainsight & Salesforce CRM
  • Customer Journey Mapping
  • Executive Communication
  • Process Optimization
  • Microsoft Office Suite

Accomplishments

Deltek President’s Club Awardee:

  • 2019: Cayman Islands
  • 2017: Barcelona, Spain
  • 2014: Maui, Hawaii, USA

Timeline

Senior Manager of Scaled Customer Success

Anaplan Philippines, Inc.
12.2022 - Current

Manager of Customer Success

Deltek Systems Philippines, Ltd.
06.2021 - 12.2022

Team Leader & Principal Customer Success Manager

Team Leader & Principal Customer Success Manager
06.2018 - 06.2021

Senior Customer Success Manager

Deltek Systems Philippines, Ltd.
01.2017 - 06.2018

Customer Success Manager

Deltek Systems Philippines, Ltd.
04.2012 - 01.2017

Bachelor of Science - Medical Technology

Saint Louis University
04.2001 -

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Rommel EspinosaSenior Manager