Romina Lourdes Olivar
Aringay, Province Of La Union
Summary
Dynamic professional with extensive experience in the Business Process Outsourcing industry, specializing in customer relations and team management. Recognized for exceptional multitasking abilities under pressure and a strong foundation in quality control, accounting, and finance management. Detail-oriented with outstanding communication and project management skills, consistently driving process optimization and supporting team objectives. Proven track record as an effective Assistant Property Manager, adept at fostering collaborative relationships with property owners, vendors, and residents while ensuring seamless operations and a commitment to achieving results.
Overview
28
28
years of professional experience
Work History
Assistant Property Manager
Doxa7 Inc. Solutions
03.2024 - Current
- Company Overview: Client: Condo Shield
- Provides direct support to Condo Shield’s property management operations, handling day-to-day administrative and facilities coordination.
- Manages billing resolution and interpretation, ensuring accurate and timely handling of accounts receivable and payable.
- Coordinates with homeowners, tenants, and vendors to resolve issues, secure quotations, and schedule services.
- Maintains detailed records including financials, certificates of insurance, association documents, and vendor contracts.
- Plays a key role in enhancing client satisfaction by helping increase Condo Shield’s ratings through consistent five-star survey feedback.
- Uses platforms such as Buildium, Salesforce, Zendesk, and Vantaca for workflow management and communication.
Administrative Assistant
Brookhurst Insurance
07.2020 - 03.2021
- Became part of the overall system implementation regarding NOC (Notice of Cancellations) for accounts management.
- Provided inputs during the brainstorming of NOC automation in Salesforce.
- Point of contact for all fresh, outstanding and closed notices regarding policies on Worker’s Compensation and General Liability.
- Facilitated closure of notices in collaboration with Account Managers for each individual policy depending on reasons.
- Performed outbound calls/emails for status updates with insurance carriers.
- Decreased the odds of policies set to cancel or non-renewed.
- Became part of the Submissions Team while overseeing the Billing email.
- Processed policy quotations/renewals.
- Coordinated with Producers regarding pending documents and additional information requested by carriers.
- Processed MVR applications in the Samba Safety system and communicated results to the Account Manager.
- Emphasized the importance of timely record keeping and provided process improvement observations to the P&C; Manager.
Assistant Property Manager
Westward360
01.2019 - 06.2020
- Company Overview: c/o EMPATPA
- Assisted two Property Directors with a portfolio of 42 properties (townhouses and condominiums).
- Frontline assistance during emergency situations (frozen pipes, elevator malfunction, roof leaks, etc.).
- Managed accounts receivable, payables, and vendor coordination.
- Information dissemination regarding building updates, board meetings, and elections.
- Gathered quotations, managed documents, and scheduled vendor visits.
Quality Analyst
Sitel Philippines
05.2016 - 10.2017
- Pioneer member of the Quality Team.
- Monitored credit spends and performance compliance with budget.
- Trained and coached agents in reinforcing policies, product knowledge, and confidence.
Performance Analyst
ePerformax Philippines
01.2012 - 01.2016
- Audited agent calls for compliance with standards and criteria.
- Reinforced best practices through one-on-one sessions and calibrations with management.
- Took escalation calls in absence of Team Leader.
Customer Service Representative
ePerformax Philippines
01.2010 - 09.2012
- Provided full customer service for eBay members via phone, mail, and chat.
- Handled disputes, billing issues, delivery inquiries, and Half.com textbook rentals.
Operations Manager
Don Galo Tapsi Franchise
11.2008 - 08.2009
- Managed daily operations, staff scheduling, and inventory.
- Balanced books and developed marketing ideas to increase revenue.
Purchaser/Administrative Assistant
Bin Houfan Commercial Agencies
01.2007 - 02.2008
- Maintained supplier list, facilitated orders, and assisted with payroll and visa renewals.
Officer in Charge
The Suriya Spa at Intercontinental Hotel
08.2003 - 02.2005
- Led a team of 15 spa staff, managed operations, inventory, and revenue analysis.
Accounting Assistant
Privilege Card, Inc
07.2000 - 08.2001
Accounting Clerk
Itabashi Seiki
05.1998 - 07.2000
Junior Auditor
Alba Romeo and Co
01.1998 - 04.1998
Education
Bachelor of Science - Accountancy
Saint Louis College
06.1997
Skills
- Skilled in customer support software and CRM systems
- Strong communication skills
- Telephone and email etiquette
- Policy enforcement
- Records management
- Proficient touch typist
- Financial accounting expertise
- Training and Coaching
- Client engagement and team coordination
- Proficient in both internal and external communication
- Collaborative team member
- Administrative support
Timeline
Assistant Property Manager
Doxa7 Inc. Solutions
03.2024 - Current
Administrative Assistant
Brookhurst Insurance
07.2020 - 03.2021
Assistant Property Manager
Westward360
01.2019 - 06.2020
Quality Analyst
Sitel Philippines
05.2016 - 10.2017
Performance Analyst
ePerformax Philippines
01.2012 - 01.2016
Customer Service Representative
ePerformax Philippines
01.2010 - 09.2012
Operations Manager
Don Galo Tapsi Franchise
11.2008 - 08.2009
Purchaser/Administrative Assistant
Bin Houfan Commercial Agencies
01.2007 - 02.2008
Officer in Charge
The Suriya Spa at Intercontinental Hotel
08.2003 - 02.2005
Accounting Assistant
Privilege Card, Inc
07.2000 - 08.2001
Accounting Clerk
Itabashi Seiki
05.1998 - 07.2000
Junior Auditor
Alba Romeo and Co
01.1998 - 04.1998
Bachelor of Science - Accountancy
Saint Louis College
Training
May 2016 White Belt Six Sigma – Baguio City, Philippines
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