ROMINA FUJITA
Porac
Summary
As a bilingual call center representative fluent in English and Japanese, I bring a wealth of experience, having excelled in both inbound and outbound call center roles. My career is marked by consistently handling high-volume, high-quality tasks with tight deadlines.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
TECHNOLOGY CO.LTD.
Operation Staff/Japanese Account
10.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Senior Process Executive/Bilingual Japanese and English
Cognizant Technology Solution Phils.INC.
05.2022 - 09.2023
- Efficiently Process a predefined number of transactions as assigned with the highest level of accuracy as agreed upon by the client. Provide the highest level of customer satisfaction. Strive to understand and resolve issues/queries at the first instant. Maintain the business controls as per the requirement.
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Optimized production quality by identifying bottlenecks and developing targeted solutions.
Japanese Customer Service Representative
AT SAFE TECH(Cyber Security)
01.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Help Desk Support/Japanese Account
DXC Technology Company
11.2019 - 11.2020
- Conducted periodic reviews of help desk support processes, adapting and updating as needed to accommodate changing technology and user needs.
- Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
- Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.
- Reduced helpdesk tickets by providing comprehensive user training and ongoing support.
Tech Sales Representative/Bilingual Japanese and English
GLITZ MARKETING SOLUTION
03.2016 - 11.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Tech Sales Representative/Japanese Account
TOP SELLER INC.
01.2014 - 02.2015
- Obtains Client information by answering telephone calls; interviewing clients, and verifying information
- Informs clients by explaining procedures, answering questions, and providing information
- Maintains communication equipment by reporting problems and troubleshooting customer tech problems with computer software and hardware
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
OPERATION MANAGER
ASIAN ORO TRADERS MINING CORP.
03.2007 - 01.2014
- Planning and controlling change, Researching new technologies and alternative methods of efficiency, Setting and reviewing budgets and managing cost, Overseeing inventory, distribution of goods, and facility layout
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
FACTORY WORKER
TK/TOYOTA COMPANY JAPAN
01.1995 - 02.2000
- Work in industrial units where they operate machines to create product work responsibilities include maintaining the processing area clear, checking quality, testing samples, maintaining equipment, and operating forklift work pieces
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
Education
BSBA - Marketing
Angeles University Foundation
Angeles City, Province Of Pampanga, PhilippinesSkills
- TIME MANAGEMENT
- SALES STRATEGIES
- TROUBLESHOOTING (PROBLEM SOLVING)
- BILINGUAL COMMUNICATION
- CUSTOMER SERVICE
- PLANNING
- TECHNICAL SUPPORT
Languages
English
Japanese
Filipino
Timeline
TECHNOLOGY CO.LTD.
Operation Staff/Japanese Account
10.2023 - 02.2025
Senior Process Executive/Bilingual Japanese and English
Cognizant Technology Solution Phils.INC.
05.2022 - 09.2023
Japanese Customer Service Representative
AT SAFE TECH(Cyber Security)
01.2021 - 02.2022
Help Desk Support/Japanese Account
DXC Technology Company
11.2019 - 11.2020
Tech Sales Representative/Bilingual Japanese and English
GLITZ MARKETING SOLUTION
03.2016 - 11.2018
Tech Sales Representative/Japanese Account
TOP SELLER INC.
01.2014 - 02.2015
OPERATION MANAGER
ASIAN ORO TRADERS MINING CORP.
03.2007 - 01.2014
FACTORY WORKER
TK/TOYOTA COMPANY JAPAN
01.1995 - 02.2000
BSBA - Marketing
Angeles University Foundation
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