Romilo Amador
Amazon Account Manager Seller Central Expert
Zaragoza, Nueva Ecija,NUE
Summary
Dynamic FBA Manager with a proven track record in operations management and team leadership. Expert in strategic planning and decision-making, enhancing customer satisfaction through effective dispute resolution. Achieved significant improvements in stock management and inventory control, ensuring compliance with Amazon policies while fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
FBA Manager-Existing Stocks/Product Sourcing
Worldfront
Remote - Part Time
03.2021 - Current
- Managed FBA Shipment, stock and inventory management. Securing all the items sent in Amazon Fulfillment Centers does not violate any IP and other listings and account restrictions.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Case Manager - Sellers Escalation
Getida
Remote
12.2022 - 03.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Case Manager
Getida
Remote
09.2021 - 11.2022
- Securing an approved reimbursement. Maintained accurate documentation on all cases, ensuring compliance with Amazon Reimbursement Policy requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Account Manager
SellerPlex
Remote
01.2021 - 06.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Amazon Seller Support
Concentrix Daksh Philippines
3rd F. Building F. UP Ayala Technohub Quezon City
10.2014 - 01.2021
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Handled all Sellers account issue, addressing them with an extra mile and reassuring them that they are always valued
Education
No Degree - Accountancy
Araullo University - Phinma Education Network
Maharlikha Hi-way, Bitas, Cabanatuan City 05.2001 -
Skills
Team Management
Operations management
Strategic planning
Decision-making
Timeline
Case Manager - Sellers Escalation
Getida
12.2022 - 03.2025
Case Manager
Getida
09.2021 - 11.2022
FBA Manager-Existing Stocks/Product Sourcing
Worldfront
03.2021 - Current
Account Manager
SellerPlex
01.2021 - 06.2021
Amazon Seller Support
Concentrix Daksh Philippines
10.2014 - 01.2021
No Degree - Accountancy
Araullo University - Phinma Education Network
05.2001 -