Romeo Jr orbillo
BATANGAS CITY
Summary
Dynamic leader with a proven track record at Food Gate Company KSA, consistently enhancing customer satisfaction and streamlining operations. Excelled in complaint handling and team leadership, resulting in significant reductions in wait times and fostering a positive work environment. Skilled in multitasking and relationship building, driving sales and team performance to achieve optimal results.
Overview
13
13
years of professional experience
Work History
Drive-Thru Leader
Food Gate Company KSA
10.2021 - 11.2023
- Reduced wait times by streamlining the drive-thru process with proper task delegation and communication.
- Maintained cleanliness standards of the drive-thru area, ensuring a positive experience for both staff and customers.
- Increased sales revenue through upselling techniques, promoting special offers, and maintaining a friendly demeanor towards customers.
- Resolved customer complaints promptly, demonstrating empathy while offering solutions to maintain customer loyalty.
- Improved customer satisfaction by efficiently managing drive-thru operations and timely order delivery.
- Established a positive work environment by celebrating team successes and recognizing individual achievements within the drive-thru staff.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced employee morale by providing regular training sessions and performance feedback for the drive-thru team.
- Assisted with troubleshooting technical issues related to drive-thru equipment, coordinating repairs or replacements as needed for uninterrupted service.
- Promoted teamwork among staff members by offering help where needed, contributing to a positive work atmosphere.
Cafe Barista
Food Gate Company KSA
09.2017 - 12.2021
- Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
Cafe Barista
Caribou Coffee KSA
12.2010 - 11.2013
- Received recognition from management for exceptional customer service skills and dedication to maintaining a positive work environment.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
Education
Bachelor Of Science In Hotel And Restaurant Manage -
University of Batangas
Batangas City Philippines 03.2010
Skills
- Complaint handling
- Positive attitude
- Teamwork and collaboration
- Listening skills
- Team leadership
- Safety awareness
- Food safety compliance
- Order accuracy
- Employee scheduling
- Multitasking Abilities
- Decision-making
- Relationship building
Timeline
Drive-Thru Leader
Food Gate Company KSA
10.2021 - 11.2023
Cafe Barista
Food Gate Company KSA
09.2017 - 12.2021
Cafe Barista
Caribou Coffee KSA
12.2010 - 11.2013
Bachelor Of Science In Hotel And Restaurant Manage -
University of Batangas
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