ROMEO JR. CAUBALEJO
Batangas,PHILIPPINES
Summary
Dedicated Cabin Steward with strengths in customer engagement and complaint resolution. Delivers exceptional service by actively listening to customer needs and providing tailored solutions. Maintains high cleanliness and safety standards, ensuring a welcoming environment for all passengers.
Overview
3
3
years of professional experience
Work History
Cabin Steward
AIDA CRUISES
04.2023 - Current
- Maintained cleanliness and organisation in passenger cabins, common areas, and workspaces to uphold health and safety standards.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
Education
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
BATANGAS STATE UNIVERSITY ARASOF CAMPUS
BATANGAS01-2021
Skills
- Housekeeping expertise
- Sanitation standards
- Cleaning protocols
- Safety compliance
- Safety procedures knowledge
- Time management
- Multitasking efficiency
- Team collaboration
- Team Leadership
- Customer service
- Complaint resolution
- Problem solving
- Communication skills
- Active listening
- Attention to detail
- Positive attitude
- Patience under pressure
- Precise decision making
- Cleanliness maintenance
Accomplishments
- AIDA CRUISES EMPLOYEE OF THE MONTH IN MAY 2024
- AIDA CRUISES EMPLOYEE OF THE MONTH IN JUNE 2025
Timeline
Cabin Steward
AIDA CRUISES
04.2023 - Current
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
BATANGAS STATE UNIVERSITY ARASOF CAMPUS