Romeo Gildo II Entig
Virtual Assistant
Davao City
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Virtual Assistant
Upsclae Agency / Optogrow
10.2022 - Current
- Managed CRM input, exports and clean up.
- Researched topics and events to support supervisor's work agenda and projects.
- Organized and managed team tasks using Clickup.
- Assisted coworkers and staff members with special tasks on daily basis.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Walked individuals through basic troubleshooting tasks.
General Virtual Assistant
Outsourced Doers
07.2020 - 10.2022
- Conferred with customers by telephone, chat or email to provide information.
- Uploaded files for team use on Google Suite and SharePoint.
- Completed business correspondence, transcription, and data entry.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed filing system, entered data and completed other clerical tasks.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Engaged with clients to plan and optimize site issues and queries.
- Determined coding requirements for specialized scripts.
- Developed user-friendly web forms with validation and error handling.
Education
Bachelor of Science - Nursing
St John Paul II College of Davao
Davao City, Philippines 04.2001 -
Technical/Vocational - Computer Installation And Repair Technology
Southern Mindanao Institute And Technology
Davao City, Philippines 06.2019 - 05.2020
Skills
Workflow planning
undefinedTimeline
Virtual Assistant
Upsclae Agency / Optogrow
10.2022 - Current
General Virtual Assistant
Outsourced Doers
07.2020 - 10.2022
Technical/Vocational - Computer Installation And Repair Technology
Southern Mindanao Institute And Technology
06.2019 - 05.2020
Bachelor of Science - Nursing
St John Paul II College of Davao
04.2001 -
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