Romeo Namacpacan
Bacoor
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Telephilippines Inc.
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Restaurant Manager
Kuwait Food Company (Americana)
10.2009 - 10.2022
- Resolved customer complaints for improved dining experiences and loyalty.
- Developed team schedules, enhancing productivity and employee satisfaction.
- Managed vendor relationships for timely supply replenishment and cost control.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Oversaw daily operations for improved team cohesion and morale.
- Conducted regular meetings with staff to discuss performance and address any issues.
Education
Associate in Hotel And Restaurant Management -
Perpetual Help University
Las Pinas, Metro Manila, PhilippinesSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Telephilippines Inc.
11.2023 - Current
Assistant Restaurant Manager
Kuwait Food Company (Americana)
10.2009 - 10.2022
Associate in Hotel And Restaurant Management -
Perpetual Help University
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