Romeo Moralde Jr
Narra ,Philippines
Summary
Reliable retail and hospitality professional with strengths in customer care, organisation and attention to detail. Supports safe, clean and well-run service environments through accurate stock checks, team guidance and consistent standards. Focused on positive customer experiences and dependable day-to-day support.
Overview
1
1
Language
14
14
years of professional experience
Work History
Supervisor
Prince Group of companies
Narra Palawan, Philippines
04.2018 - Current
- Led team of sales assistants, delegating tasks and setting daily sales targets to enhance store performance.
- Supervised inventory control, conducted regular stock checks, and reordered merchandise to maintain optimal stock levels.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Resolved customer complaints professionally, ensuring prompt issue resolution to uphold customer trust and loyalty.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Collaborated with visual merchandisers to create attractive displays, effectively showcasing products to increase sales.
- Maintained high standards of cleanliness and organisation throughout the store, creating a welcoming environment.
Housekeeping Attendant
Daluyon Beach and Mountain resort
Puerto Princesa City, Philippines
02.2015 - 10.2017
- Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
- Changed bed linen, towels, and guest amenities to enhance guest comfort and satisfaction.
- Ensured cleanliness of beds through regular linen changes and pillow care, contributing to a welcoming environment for guests.
- Organised and maintained linen trolley for quick access to supplies, ensuring efficiency in housekeeping tasks.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Handled lost and found items according to hotel policy, safeguarding guest property.
Service Crew Member
Chowking
Puerto Princesa City, Philippines
09.2012 - 03.2015
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Took food orders from guests, promoting deals and meal add-ons to enhance customer experience.
- Delivered exceptional customer service by attending to customer requirements and ensuring satisfaction.
- Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
- Ensured service areas remained hygienic to provide a safe and pleasant environment for customers. and hygienic by conducting [Timeframe] floor, table and preparation area cleans.
Education
Bachelor of Business Administration - Bachelor Of Science in Business Administration Major in Financial Management
Palawan State University
Puerto Princessa City01-2014
Skills
- Retail operations
- Inventory control
- Visual merchandising
- Sales performance
- Customer relationship management
- Leadership competence
- Communication skills
- Decision making
- Attention to detail
Languages
English
Intermediate
B1
Timeline
Supervisor
Prince Group of companies
04.2018 - Current
Housekeeping Attendant
Daluyon Beach and Mountain resort
02.2015 - 10.2017
Service Crew Member
Chowking
09.2012 - 03.2015
Bachelor of Business Administration - Bachelor Of Science in Business Administration Major in Financial Management
Palawan State University