Romeo Galvez
Senior Housekeeper/Steward
Bacoor
Summary
Dynamic and detail-oriented professional with a proven track record at Stena Line, excelling in housekeeping and customer service. Recognized for enhancing guest satisfaction through meticulous cleaning and effective teamwork. Proficient in deep cleaning techniques and adept at multitasking, ensuring a welcoming environment and efficient operations.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
10
10
Certifications
Work History
Housekeeper/Steward
Stena Line
2012.04 - 2024.07
- Company Overview: Stena Line - Netherlands
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Uphold high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Stena Line - Netherlands
Service Crew
Jollibee
2011.07 - 2011.11
- Company Overview: Jollibee - Makati City, Metro Manila, Philippines
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Jollibee - Makati City, Metro Manila, Philippines
IT Technician/Encoder
Center for Educational Measurement, Inc.
2010.08 - 2011.03
- Company Overview: Center for Educational Measurement, Inc. - Makati City, Metro Manila, Philippines
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Adapted to various encoding platforms, enhancing flexibility in data management tasks.
- Center for Educational Measurement, Inc. - Makati City, Metro Manila, Philippines
Education
Bachelor of Science - Computer Science
Negros Oriental State University-Siaton Campus
Skills
Teamwork
Housekeeping
Customer service
Cleaning techniques
Bed making proficiency
Deep cleaning expertise
Interior and exterior cleaning
Basic Computer
Hairdressing
Certification
Proficiency in Survival Craft and Rescue Boat
Timeline
Housekeeper/Steward
Stena Line
2012.04 - 2024.07
Service Crew
Jollibee
2011.07 - 2011.11
IT Technician/Encoder
Center for Educational Measurement, Inc.
2010.08 - 2011.03
Bachelor of Science - Computer Science
Negros Oriental State University-Siaton Campus