ROMELYN PARULANAN
Kabankalan, Province of Negros Occidental
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at any position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
KRISTINE P. MAGADA
02.2020 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed promotional plans to increase foot traffic and drive sales growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
SECRETARY
RICKY E. ABENITA
02.2018 - 07.2020
- Assisted in preparing reports, presentations, and meeting agendas to support leadership decision-making processes.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
Bachelor of Science - Business Administration
KABANKALAN CATHOLIC COLLEGE
Kabankalan, Province Of Negros Occidental, Philippines03-2003
Skills
- Problem-solving
- Customer service
- Customer service and engagement
- Time management
- Team building and leadership
- Store operations
- Pricing and markdowns
- Sales techniques
- Strategic planning
- Relationship building and management
- Sales growth
- Sales strategies
- Records management
- Records maintenance
- Operations
- Team leadership
- Sales tracking
- Financial management
Timeline
Assistant Store Manager
KRISTINE P. MAGADA
02.2020 - Current
SECRETARY
RICKY E. ABENITA
02.2018 - 07.2020
Bachelor of Science - Business Administration
KABANKALAN CATHOLIC COLLEGE