Romelyn Ontulan
Summary
Dedicated Store Manager with a proven track record in customer service, problem-solving, and inventory management. Committed to enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Jeel's Masagana Farm Supply Inc.
06.2025 - Current
- Oversaw compliance with safety protocols, maintaining a secure environment for employees and customers.
- Led regular team meetings to communicate goals, share feedback, and align on store objectives.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Cashier
Jeel's Masagana Farm Supply Inc.
12.2021 - 06.2025
- Managed daily store operations, ensuring optimal staff allocation and customer service standards.
- Trained and mentored new team members on product knowledge and sales techniques.
- Implemented inventory management processes to reduce stock discrepancies and improve accuracy.
- Developed promotional strategies to enhance customer engagement and drive sales growth.
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in inventory management, restocking shelves, and ensuring product availability.
- Trained new cashiers on company policies, procedures, and customer service standards.
- Monitored cash drawer accuracy, reconciling discrepancies at end of shifts.
- Implemented best practices for handling returns and exchanges to reduce processing time.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Agriculture Major in Horticulture
Agusan Del Sur State College of Agriculture And Technology
Bunawan, Agusan Del Sur06-2019
Skills
- Customer service
- Problem-solving
- Customer relations
- Organization
- Store operations
- Friendly and positive
- Inventory management
- Cash management
- Supply ordering
- Store displays
- Documentation and reporting
- Sales promotions
- Retail inventory management
- Employee training
- Inventory control
- POS systems
- Recruiting and hiring
Timeline
Store Manager
Jeel's Masagana Farm Supply Inc.
06.2025 - Current
Cashier
Jeel's Masagana Farm Supply Inc.
12.2021 - 06.2025
Bachelor of Science - Agriculture Major in Horticulture
Agusan Del Sur State College of Agriculture And Technology