ROMEL Jr MARTINEZ BELENSON
BAROTAC NUEVO
Summary
Dynamic Customer Sales Representative with proven expertise at TTEC in enhancing customer satisfaction and retention. Skilled in complaint resolution and account management, I leverage strong interpersonal skills to build lasting relationships. Adept at utilizing CRM systems to streamline order processing and improve service delivery, ensuring customer needs are met effectively. Patient professional offers several-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
Overview
1
1
year of professional experience
Work History
Customer Sales Representative
TTEC
Iloilo
03.2026 - 06.2026
- Assisted customers with product inquiries and service solutions.
- Managed customer accounts and processed orders efficiently.
- Resolved customer complaints by providing timely support and solutions.
- Assessed customer needs to recommend appropriate products or services.
- Answered customer inquiries regarding product features, availability, and pricing.
- Developed relationships with existing customers through follow-up communications.
Retention Customer Sales Representative
Transcom
Iloilo
05.2025 - 01.2026
- Assisted customers with product inquiries and order placements.
- Provided detailed information about products and services to enhance customer experience.
- Managed customer accounts and updated information in CRM systems.
- Conducted follow-up calls to ensure customer needs were met promptly.
- Maintained knowledge of company products to provide accurate assistance.
Customer Care Representative
Transcom
Iloilo
01.2025 - 05.2025
- Analyzed client requirements to recommend tailored package solutions.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Conducted market research to identify trends and inform solution offerings.
- Managed client accounts, addressing inquiries and resolving issues promptly.
Education
Bachelor of Science - Civil Engineering
Central Philippine University
Iloilo City, Iloilo06-2024
Senior High School -
Anilao National High School
Anilao, Iloilo01.2019
Junior High School -
Barotac Nuevo National Comprehensive High School
Tiwi Annex-Barotac Nuevo, Iloilo01.2016
Elementary -
Tiwi Elementary School
Barotac Nuevo, Iloilo01.2012
Skills
- Good Work Ethics
- Computer Literate
- Quick Learner
- Interpersonal Skills
- Customer relationship management
- Customer retention strategies
- Sales techniques
- Complaint resolution
- Customer retention
- Customer inquiries
- Order processing
- Product knowledge
- Effective communication
- Relationship building
- Problem solving
- Account management
- Time management
Languages
Advanced (C1)
Personal Information
- Age: 26
- Height: 5'6
- Weight: 71
- Citizenship: Filipino
- Father's Name: Romel B. Belenson Sr.
- Mother's Name: Lanie M. Belenson
- Emergency Contact: Romel B. Belenson Sr., 09386000288
Timeline
Customer Sales Representative
TTEC
03.2026 - 06.2026
Retention Customer Sales Representative
Transcom
05.2025 - 01.2026
Customer Care Representative
Transcom
01.2025 - 05.2025
Bachelor of Science - Civil Engineering
Central Philippine University
Senior High School -
Anilao National High School
Junior High School -
Barotac Nuevo National Comprehensive High School
Elementary -
Tiwi Elementary School