Romel Lacanaria Cabus
Tacloban City
Summary
Experienced customer advisor skilled in handling inquiries and resolving issues efficiently. Demonstrated success in improving customer satisfaction through clear communication and effective problem resolution. Committed to fostering positive customer experiences and enhancing team collaboration.
Overview
10
10
years of professional experience
Work History
Customer Advisor
Security Bank Corporation
Tacloban City
06.2024 - Current
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with account inquiries and transaction processing to ensure satisfaction.
- Educated clients on online banking features and security best practices to enhance awareness.
- Engaged customers in discussions about service upgrades, new offerings, and account changes.
- Coordinated cross-selling of financial products, aligning solutions with customer needs.
- Processed orders accurately and promptly to guarantee timely delivery for transactions.
- Collaborated with team members to enhance customer service processes and efficiency.
- Provided information on banking products and services to improve customer knowledge.
BANCASSURANCE SALES EXECUTIVE
Bank of the Philippine Islands
Tacloban City
04.2022 - 05.2024
- Achieved top 2 in-branch bancassurance sales executive status with 104% target achievement rate YTD May for Visayas region.
- Recommended financial products tailored to individual client needs.
- Provided complimentary financial planning services to support clients’ financial goals.
- Developed strong relationships with clients to accurately assess their financial requirements.
- Utilized cold calling and networking strategies to effectively market products and services.
- Collaborated with team members to meet sales targets and improve customer experience.
- Trained new sales staff on company policies and effective selling techniques.
- Assisted bank clients with inquiries regarding mobile banking app and new account setups.
TELE-COLLECTION SPECIALIST
ADMIRAL CREDIT INVESTIGATION & DEBT RECOVERY SERVICES, INC.
Tacloban City
09.2021 - 02.2022
- Resolved payment discrepancies through effective client communication and negotiation of repayment plans.
- Maintained accurate records of collection activities utilizing company software systems.
- Conducted follow-up calls to ensure compliance with agreed payment schedules.
- Documented all collection activities for each account, including contact attempts and resolution status.
- Collaborated with team members to refine collection processes and improve operational efficiency.
- Prepared documentation for legal proceedings related to debt recovery efforts.
- Recognized as Employee of the Month for October and November 2021 due to outstanding performance.
SALES & INVENTORY OFFICER
Electrocomputer Data Systems
Tacloban City
08.2018 - 09.2020
- Utilized barcode scanning equipment to track inventory movements efficiently.
- Streamlined inventory management processes for timely stocking and ordering.
- Conducted regular physical inventories to verify accuracy of computer records.
- Scheduled periodic audits of inventories to ensure alignment with system balances.
- Performed cycle counts to identify discrepancies between actual and recorded quantities.
- Monitored stock levels to maintain adequate supplies at all times.
- Managed obsolete or slow-moving items for disposal or resale.
- Ensured proper labeling of warehouse items for easy identification.
WAITER
SAL’S RESTAURANT
Tacloban City
06.2017 - 07.2018
- Delivered excellent customer service to maximize guest satisfaction.
- Took orders accurately and efficiently from customers.
- Coordinated with kitchen staff for timely food delivery to enhance guest experience.
- Addressed customer complaints promptly to foster a positive dining atmosphere.
- Maintained a clean and welcoming dining environment for guests.
- Trained new staff on procedures and service standards to improve team efficiency.
- Assisted catering service crew with event preparations and coordination.
SALES STAFF
Marikina Shoe Exchange
Tacloban City
11.2016 - 05.2017
- Provided exceptional customer service to elevate client shopping experiences.
- Assisted customers in selecting footwear and accessories tailored to preferences.
- Accurately processed sales transactions using point-of-sale systems.
- Resolved customer complaints promptly, adhering to company policies and procedures.
- Maintained inventory levels through effective restocking and display organization.
- Educated customers on shoe care products and maintenance techniques for longevity.
Education
Bachelor of Science - Criminology
Asian Development Foundation College (ADFC)
Tacloban City03-2016
Skills
- Client needs analysis
- Financial product knowledge
- Achievement of sales targets
- CRM software experience
- Account updates and management
- Complaint resolution strategies
- Process optimization
- Ongoing improvement initiatives
- Effective time management
- Multitasking proficiency
- Learning agility
- Building relationships with clients
Personal Information
- Age: 32
- Height: 5’8
- Weight: 70 kg
- Date of Birth: 01/12/94
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
- Religion: Catholic
Timeline
Customer Advisor
Security Bank Corporation
06.2024 - Current
BANCASSURANCE SALES EXECUTIVE
Bank of the Philippine Islands
04.2022 - 05.2024
TELE-COLLECTION SPECIALIST
ADMIRAL CREDIT INVESTIGATION & DEBT RECOVERY SERVICES, INC.
09.2021 - 02.2022
SALES & INVENTORY OFFICER
Electrocomputer Data Systems
08.2018 - 09.2020
WAITER
SAL’S RESTAURANT
06.2017 - 07.2018
SALES STAFF
Marikina Shoe Exchange
11.2016 - 05.2017
Bachelor of Science - Criminology
Asian Development Foundation College (ADFC)