Rome Angel Alega
Quezon City
Summary
To work with an organization which would offer me a healthy work culture and environment that enhance my skills , abilities and offers a challemging work atmosphere and excellence growth prospects
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Foundever
09.2020 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Increased market penetration with introduction of innovative sales tactics.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
CSR, Sales
Inspiro
11.2019 - 03.2020
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Provided personalized product
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Reservation Associate
Altabriza
09.2019 - 11.2019
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Utilized strong organizational skills to manage reservation records accurately and efficiently.
- Achieved high levels of accuracy when entering reservation details into the system, minimizing errors and potential conflicts.
- Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
- Exceeded monthly sales goals through upselling room upgrades or additional services based on guest needs.
- Supported front desk operations as needed during peak periods or staffing shortages.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
CSR Financial
Foundever
10.2017 - 01.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor Of Science - Marketing
Icct Colleges
Cainta Rizal ,philippines12.2018
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Sales Presentations
- Complex Problem-Solving
- Product and Service Sales
- Customer Retention
- Upselling and Cross Selling
- Objection handling
- Retention Strategies
- Customer retention abilities
- Customer Satisfaction
- Active Listening
Accomplishments
I was awarded when i graduated as leadership awardee, as being outstanding students in my year as bsba marketing management by giving a huge impact to every single students in our department to study hard and achieve specific aim and goals
I was a senior youth leader in our community which i contributed to help them in uplifting skills, enhancing abilities and talents and teaching spiritual and biblical understanding from ASCF and KALINGA AND PAG IBIG FOUNDATIONS
I was awarded as youth volunteer, which we provide street childrens a educational assistance,financial assitance and health assistance from UNBOUND
Certification
HIV awareness
Leadership training
Computer literacy
Micro-keyboarding training
Volunteerisim
Social media
Efective speaker
Additional Information
*DENR(department of environment and natural resources)
-FASPS( foreign assisted and special projects services) and OD(office of the directors)- encoder
(June 11 ,2018 - august 24 ,2018)
*KALINGA and PAG IBIG foundation-youth leader
(2011 - 2019)
*UNBOUND FOUNDATION-encoder/vlounteer/senior youth scholar(2005-2019)
*ASCF(asian studies and christian foundation)-volunteer(2009-2019
Character references
Emilyn c alega
COD - medeterainian
09162802728
Lynnetplaton28@gmail.com
Ricardo pacheco
MS CU LTD.-bulacan, philippines
09198786271
Rick0229.rp@gmail.com
Marlene de guzman Ocampo
PSA- Quezon city, philippines
09083609483
Bhabesocampo15@gmail.com
Angel plete
PNP-Quezon city ,philippines
090559039292
Angelplete@gmail.com
Susan espiritu
Social worker/dub project coordinator( quezon city and nueva vizcaya of UNBOUND)
09298559915
Susanespiritu26@yahoo.com
Timeline
Sales Representative
Foundever
09.2020 - Current
CSR, Sales
Inspiro
11.2019 - 03.2020
Reservation Associate
Altabriza
09.2019 - 11.2019
CSR Financial
Foundever
10.2017 - 01.2018
Bachelor Of Science - Marketing
Icct Colleges
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