Zendesk
Romar Hidalgo
Operations Administrator
Baguio City,Benguet
Summary
Accomplished Operations Administrator promoting 4 years of expertise in the Real Estate sector. Providing support in a variety of areas and committed to creating a positive working environment.
Overview
11
11
years of professional experience
Work History
Operations Administrator, Assistant Property Manager
Westward360
Chicago, IL
06.2019 - Current
- Evaluated current operational practices and suggested improvement strategies.
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
- Used strong negotiating talents to obtain reasonable fees from contractors for maintenance work.
- Administered operations to handle needs of more than 5000 tenants across 2000 property units.
- Oversaw monthly collections of over $300.00 in funds, maintaining high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept accurate records of all resident and tenant correspondence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Processed security deposit refunds.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Provided answers to customer questions via phone and email, typically within 48 hours.
- Escalated any major issues to property manager for immediate remediation.
- Supported Investment team by handling administrative tasks.
Assistant Property Manager
TriView Property & Investments
Chicago, IL
01.2019 - 06.2019
Application Analyst
WeConvene
Manila
03.2017 - 01.2019
Customer Service Representative
Convergys
10.2015 - 01.2017
Reservations Sales Agent
IHG Hotels & Resorts
08.2014 - 09.2015
Tier 2 Assistant Team Lead
Aegis PeopleSupport, Inc
06.2012 - 02.2014
Technical Assistant
University of the Cordilleras
09.2009 - 01.2011
Technical Support Representative
Sitel
12.2005 - 02.2007
Education
Bachelor's degree - Information Technology
University Of The Cordilleras
Baguio CitySkills
Property Management
undefinedSoftware
Propertyware
Slack
MLS
Propertybase
Timeline
Operations Administrator, Assistant Property Manager
Westward360
06.2019 - Current
Assistant Property Manager
TriView Property & Investments
01.2019 - 06.2019
Application Analyst
WeConvene
03.2017 - 01.2019
Customer Service Representative
Convergys
10.2015 - 01.2017
Reservations Sales Agent
IHG Hotels & Resorts
08.2014 - 09.2015
Tier 2 Assistant Team Lead
Aegis PeopleSupport, Inc
06.2012 - 02.2014
Technical Assistant
University of the Cordilleras
09.2009 - 01.2011
Technical Support Representative
Sitel
12.2005 - 02.2007
Bachelor's degree - Information Technology
University Of The Cordilleras
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