Zendesk
Romar Hidalgo
Operations Administrator
Baguio City,Benguet
Summary
Accomplished Operations Administrator promoting 4 years of expertise in the Real Estate sector. Providing support in a variety of areas and committed to creating a positive working environment.
Overview
11
11
years of professional experience
Work History
Operations Administrator, Assistant Property Manager
Westward360
Chicago, IL
06.2019 - Current
- Evaluated current operational practices and suggested improvement strategies.
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
- Used strong negotiating talents to obtain reasonable fees from contractors for maintenance work.
- Administered operations to handle needs of more than 5000 tenants across 2000 property units.
- Oversaw monthly collections of over $300.00 in funds, maintaining high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept accurate records of all resident and tenant correspondence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Processed security deposit refunds.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Provided answers to customer questions via phone and email, typically within 48 hours.
- Escalated any major issues to property manager for immediate remediation.
- Supported Investment team by handling administrative tasks.
Assistant Property Manager
TriView Property & Investments
Chicago, IL
01.2019 - 06.2019
Application Analyst
WeConvene
Manila
03.2017 - 01.2019
Customer Service Representative
Convergys
10.2015 - 01.2017
Reservations Sales Agent
IHG Hotels & Resorts
08.2014 - 09.2015
Tier 2 Assistant Team Lead
Aegis PeopleSupport, Inc
06.2012 - 02.2014
Technical Assistant
University of the Cordilleras
09.2009 - 01.2011
Technical Support Representative
Sitel
12.2005 - 02.2007
Education
Bachelor's degree - Information Technology
University Of The Cordilleras
Baguio CitySkills
Property Management
Client ServicesAdmistrative SupportSpreadsheetsGoogle SuiteTelephone and email etiquette
Staff Management
Tenant issue resolution
Database Management
Business Operations Management
Residential Property Managers (NARPM) Member
Daily Property Operations
Software
Propertyware
Slack
MLS
Propertybase
Timeline
Operations Administrator, Assistant Property Manager
Westward360
06.2019 - Current
Assistant Property Manager
TriView Property & Investments
01.2019 - 06.2019
Application Analyst
WeConvene
03.2017 - 01.2019
Customer Service Representative
Convergys
10.2015 - 01.2017
Reservations Sales Agent
IHG Hotels & Resorts
08.2014 - 09.2015
Tier 2 Assistant Team Lead
Aegis PeopleSupport, Inc
06.2012 - 02.2014
Technical Assistant
University of the Cordilleras
09.2009 - 01.2011
Technical Support Representative
Sitel
12.2005 - 02.2007
Bachelor's degree - Information Technology
University Of The Cordilleras