Romanito Santos
Customer Service Representative
Quezon City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
afni
Quezon City
07.2020 - 09.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Service Representative
Concentrix
Quezon City
09.2017 - 04.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
Bachelor of Science - Industrial Technology Major in Building Wiring
Bulacan State University
Malolos Bulacan 06.2009 - 04.2011
Skills
Report preparation
undefinedTimeline
Customer Service Representative
afni
07.2020 - 09.2022
Customer Service Representative
Concentrix
09.2017 - 04.2020
Bachelor of Science - Industrial Technology Major in Building Wiring
Bulacan State University
06.2009 - 04.2011
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