Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
AdministrativeAssistant
Roman Manuel

Roman Manuel

Account Manager / Team Lead
Cavite City, Province of Cavite

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Account Manager and Team Lead

The Ortus Club
MANILA CITY
03.2023 - Current
  • Managing relationships with multiple clients across North America, EMEA, and APAC, ensuring high satisfaction levels that led to repeat business.
  • Secured 9 repeat clients by emphasizing relationship building and consistently delivering exceptional service to ensure client satisfaction.
  • Leading a team of more than eight in organizing and executing multiple projects across APAC, EMEA, and North America.
  • Collaborated with various departments to guarantee the successful execution of events and projects, fostering a cohesive and efficient work environment.

Senior Guesting Director

The Ortus Club
MANILA CITY
03.2022 - 03.2023
  • Led approximately 17 events across North America, EMEA and APAC region, connecting and guesting 187 guests.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Provided training and mentorship to junior guesting directors, enhancing their skills and competencies to excel in their roles.

Guesting Director

The Ortus Club
MANILA CITY
09.2021 - 03.2022
  • Successfully led the company’s first ever Nordics project, achieving a positive outcome.
  • Executed over 15 events, ensuring high-quality delivery and client satisfaction throughout each project.
  • Served as Master of Ceremonies for about 21 events of over 200+ C-Level executive guests enhancing audience engagement and contributing to the overall success of the programs.

Operations Manager

Cornerstone 777 Builders, Inc.
MANILA CITY
01.2019 - 03.2021
  • Acted as the primary contact for key clients, building and nurturing strong relationships.
  • Regularly assessed team performance, identifying opportunities for growth and creating plans to enhance skills.
  • Created and applied strategies to improve customer satisfaction and loyalty.
  • Managed multiple projects from start to finish, ensuring they stayed on track and within budget.
  • Worked with various teams to ensure projects were completed successfully, promoting teamwork and open communication.

Project Manager

Cornerstone 777 Builders, Inc.
MANILA CITY
07.2018 - 01.2019
  • Led a team in managing daily operations, achieving specific outcomes, e.g., increased efficiency, reduced costs.
  • Analyzed performance metrics to drive continuous improvement and operational excellence.
  • Cultivated strong relationships with stakeholders and clients to enhance service delivery and satisfaction.

Operations Executive

Cornerstone 777 Builders, Inc.
MANILA CITY
01.2017 - 07.2018
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Supported senior management in project coordination, ensuring alignment with company goals.
  • Monitored daily operations, identifying areas for improvement and implementing solutions.

Education

Bachelor of Science - Entrepreneurship

San Beda University
Manila
06.2012 - 01.2016

Skills

Operations

Leadership Experience

RX 93.1 Radio1, Ortigas City
Student Jock Head
2016 - 2018

  • Organized recruitment initiatives and events for Radio 1, enhancing community engagement.
  • Consistently hosted radio shows throughout my tenure, contributing to programming success.
  • Participated in major marketing events, including hosting gigs and school takeovers, to promote the station.


San Beda University, Manila
President, Bedan Musician's Guild
2016

  • Organized and launched eight major concerts significantly enhancing the organization’s profile.
  • Achieved Top 2 out of 24 in the Non-Professional Organization category during my presidency.
  • Led numerous impactful events that elevated the organization’s value within the university.
  • Served as a host for almost all major events under the Student Council’s Personality Development Committee.


The Master's Academy
Event Organizer

  • Launched the first-ever "On Fire" concert, generating funds for refurbishing the basketball court and acquiring a new drum set for the school.
  • Produced various camaraderie-building events, such as movie days and "Trash to Cash" initiatives.
  • Organized and participated in the annual Scout Boys Recognition event.
  • Contributed to the planning and strategy for year-round school events, including Recognition Day, UN Day, Araw ng Kagitingan, Intramurals, Family Day, Christmas Break, Teacher’s Day, and Graduation.



Timeline

Account Manager and Team Lead

The Ortus Club
03.2023 - Current

Senior Guesting Director

The Ortus Club
03.2022 - 03.2023

Guesting Director

The Ortus Club
09.2021 - 03.2022

Operations Manager

Cornerstone 777 Builders, Inc.
01.2019 - 03.2021

Project Manager

Cornerstone 777 Builders, Inc.
07.2018 - 01.2019

Operations Executive

Cornerstone 777 Builders, Inc.
01.2017 - 07.2018

Bachelor of Science - Entrepreneurship

San Beda University
06.2012 - 01.2016
Roman ManuelAccount Manager / Team Lead