Romalyn M. Palaran

-Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

-Responsible for answering, booking and billing inquiries. Keep records of clients bookings. Book accommodation transportation and tours throughout the trip. Plan itineraries based on the clients budgets, preferred travel dates, destination and transportation.

Knowledgeable Human Resources with solid background in procurement processes and supplier management. Successfully negotiated favorable terms with suppliers and streamlined procurement activities. Demonstrated analytical and negotiation skills, ensuring seamless supply chain operations.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Achieved being a Top Banker by completing KPI's with accuracy and efficiency.