Roma Christina Perito
Registered Nurse
Novaliches
Summary
- To secure a challenging position that will help expand my learnings, knowledge, and skills.
- To apply the things I have learned from work and life experiences and to offer it to the company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Reviewer
Sagility
07.2021 - Current
- Increased review accuracy by implementing a comprehensive training program for new reviewers.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Enhanced team collaboration by regularly providing constructive feedback to fellow reviewers.
- Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Conducted in-depth research to strengthen the overall quality and credibility of each review.
- Assisted management with identifying skill gaps among reviewers, developing targeted training programs aimed at boosting overall team performance.
- Stayed up-to-date on industry trends and best practices, incorporating relevant information into reviews as needed.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures.
- Collaborated closely with other departments to ensure seamless integration of reviewer insights into broader company strategies and initiatives.
Intake - Prior Authorization
HGS
07.2017 - 07.2021
- Maintained accurate records and ensured timely completion of all necessary tasks.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Contributed to the achievement of department goals through consistent high-quality work.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
Virtual Assistant (Office-based)
Microsourcing Philippines
03.2016 - 03.2017
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Organized and managed team tasks using Trello and Asana.
Customer Service Representative
Alta Resources Philippines
10.2013 - 02.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Concentrix
02.2013 - 08.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
RN HEALS
Philippine Orthopedic Center
12.2011 - 12.2012
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
Customer Service Representative
Magellan Solutions
02.2011 - 12.2011
- Simplified complex technical issues, effectively communicating solutions to non-technical clients.
- Increased client retention by providing superior customer service.
- Gained and maintained department product knowledge to facilitate customer service.
- Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
- Provided pre- and post-sales customer service and support.
- Collaborated with team members to improve overall customer service experience.
Financial Account Specialist
NCO-RMH Teleservices
02.2010 - 08.2010
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Customer Service Representative
E-PLDT Ventus
11.2008 - 12.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science in Nursing -
Dr. Carlos S. Lanting College
undefined
Ismael Mathay Sr. High School
Skills
Client Confidentiality
Professionalism and Integrity
Assessment skills
Issue identification and resolution
Client interaction
Case information confidentiality
Teamwork and Collaboration
Multitasking Abilities
Patient Assessment
Excellent Communication
Certification
This is to certify that the above information is true to the best of my knowledge.
Personal Information
- Citizenship: Filipino
- Date of Birth: 03/05/86
- Religion: PCEC God's Word Assembly of God
References
- Ptra. Clara Aranas, Operations Manager of ICI Ministries Inc., 8292-8509, 0918.575.7912
- Ptr. Ron Absalon, Associate Pastor of God's Word Assembly of God Church, 0943.387.3572
Timeline
Case Reviewer
Sagility
07.2021 - Current
Intake - Prior Authorization
HGS
07.2017 - 07.2021
Virtual Assistant (Office-based)
Microsourcing Philippines
03.2016 - 03.2017
Customer Service Representative
Alta Resources Philippines
10.2013 - 02.2016
Customer Service Representative
Concentrix
02.2013 - 08.2013
RN HEALS
Philippine Orthopedic Center
12.2011 - 12.2012
Customer Service Representative
Magellan Solutions
02.2011 - 12.2011
Financial Account Specialist
NCO-RMH Teleservices
02.2010 - 08.2010
Customer Service Representative
E-PLDT Ventus
11.2008 - 12.2009
Bachelor of Science in Nursing -
Dr. Carlos S. Lanting College
undefined
Ismael Mathay Sr. High School
Similar Profiles
Marquajah TurnipseedMarquajah Turnipseed
Customer Service Representative at SagilityCustomer Service Representative at Sagility
Mary Grace NabuaMary Grace Nabua
Customer Service Representative at SagilityCustomer Service Representative at Sagility
Nickole DawkinsNickole Dawkins
Customer Service Representative at SagilityCustomer Service Representative at Sagility