Summary
Overview
Work History
Education
Skills
Timeline
Generic
Roma Amor Samarro

Roma Amor Samarro

Taguig City,Philippines

Summary

Experienced in providing exceptional customer service and resolving complex issues swiftly and calmly. Demonstrated ability to communicate clearly and empathetically, ensuring customer satisfaction. Adept at utilising various support tools and maintaining positive a positive attitude under pressure.

Overview

1
1
year of professional experience

Work History

Customer Support Specialist

Concentrix
03.2024 - 01.2025
  • Responded to live chat rooms to resolve customer queries, ensuring immediate assistance and improving satisfaction.
  • Addressed customer queries via email, delivering prompt solutions and enhancing customer experience.
  • Processed refunds, exchanges, and service requests, facilitating seamless customer transactions.

Education

Hotel and Restaurant Management

Far Eastern University
Manila

Skills

  • Live chat assistance
  • Customer service
  • Refund processing
  • Email communication
  • Technical troubleshooting
  • Customer data management
  • Multitasking efficiency

Timeline

Customer Support Specialist

Concentrix
03.2024 - 01.2025

Hotel and Restaurant Management

Far Eastern University
Roma Amor Samarro