ROLLY JAY DELA PENA
Chef De Quarte
Quebec
Summary
Seasoned fast food industry professional with over 20 years of extensive experience in various managerial and operational roles. Proven track record of enhancing restaurant performance, driving customer satisfaction, and improving team efficiency. Expertise in staff training, inventory management, and implementing cost-control measures. Adept at optimizing workflow processes, ensuring compliance with health and safety regulations, and delivering high-quality customer service. Known for strong leadership skills, effective communication, and the ability to motivate and manage diverse teams. Committed to maintaining high standards of food quality and operational excellence in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Chef de Quarte
Mcdonalds Beauport QC Canada (Les Resturants Mata / Mafeli, Inc.)
2021.11 - Current
- Manages people, product and equipment to execute outstanding QSC & V on assigned shifts, to deliver optimum business results for an area(s) of accountability
- Key customers include crew and customers.
1st Assistant Manager (Food Quality Manager)
Mcdonalds Baclaran Redemptorist (GADC-Philippines)
2018.05 - 2021.09
- Leads and develops people to execute outstanding QSC & V, build sales and control costs to deliver optimum business results for an area(s) of accountability
- Key customers include crew, HPS , other managers and customers.
2nd Assistant Manager
Mcdonald's (GADC-Philippines)
2007.02 - 5 2018
- Manages people, product and equipment to execute outstanding QSC & V on assigned shifts, to deliver optimum business results for an area(s) of accountability
- Key customers include crew and customers.
Swing Manager
Mcdonald's (GADC-Philippines)
1999.10 - 2007.02
- Manages people, product and equipment to execute outstanding QSC & V on assigned shifts, to deliver optimum business results for an area(s) of accountability
- Key customers include crew and customers.
Crew Trainer/ Crew Chief
McDonald's CANIOGAN, PASIG CITY (GADC-Philippines)
1997.10 - 1999.10
- Provides a total McDonald's experience of Fast, Accurate and Friendly service
- Does whatever it takes to make our customers feel welcome in our restaurants and leave with a smile
- Works closely with the management team in achieving desired level of QSC
- Key customers include Management Team, Operations mid-management and the paying customers.
Service Crew
McDonald's CANIOGAN, PASIG CITY
1995.11 - 1997.10
- Provides a total McDonald's experience of Fast, Accurate and Friendly service
- Does whatever it takes to make our customers feel welcome in our restaurants and leave with a smile
- Key customers include Restaurant Management Team, Operations mid-management and the paying customers.
Education
Bachelor of Science - Banking And Finance
Polytechnic University of The Philippines
Manila, Metro Manila, Philippines 2001.04 -
Skills
- Customer Service
- Portion and cost control
- Staff Supervision and Coordination
- Food spoilage prevention
- Resource Management
- Supply Management
- Team Leadership
- Cleaning and sanitation
- Order delivery practices
Timeline
Chef de Quarte
Mcdonalds Beauport QC Canada (Les Resturants Mata / Mafeli, Inc.)
2021.11 - Current
1st Assistant Manager (Food Quality Manager)
Mcdonalds Baclaran Redemptorist (GADC-Philippines)
2018.05 - 2021.09
2nd Assistant Manager
Mcdonald's (GADC-Philippines)
2007.02 - 5 2018
Bachelor of Science - Banking And Finance
Polytechnic University of The Philippines
2001.04 -
Swing Manager
Mcdonald's (GADC-Philippines)
1999.10 - 2007.02
Crew Trainer/ Crew Chief
McDonald's CANIOGAN, PASIG CITY (GADC-Philippines)
1997.10 - 1999.10
Service Crew
McDonald's CANIOGAN, PASIG CITY
1995.11 - 1997.10
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