Rolly Bert Hernandez
Area Supervisor
San Juan, Batangas
Summary
Driven by a results-focused approach, enhanced customer satisfaction and operational efficiency as an Area Supervisor at neolivbrews cafe. Leveraging strong communication skills and cash-handling expertise, led teams to exceed performance metrics, demonstrating adaptability and a commitment to professionalism. Experience spans staff training, inventory control, and implementing loss prevention strategies, contributing to significant departmental improvements.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Neolivbrews Cafe
Area Supervisor
San Juan, Batangas
03.2022 - Current
- Acted as a role model for cash handling best practices, promoting a high level of professionalism and integrity among team members.
- Organized routine meetings with staff members to discuss progress, challenges, and potential solutions within the department.
- Hired, trained, motivated, evaluated, and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.
- Optimized shift scheduling for greater operational efficiency while maintaining adequate staffing levels during peak hours.
- Monitored and coordinated activities of cage personnel to maintain the integrity of cage funds.
- Improved customer satisfaction by addressing concerns promptly, and ensuring positive experiences at the Cash Cage counter.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate accounts of assigned banks.
- Maintained accurate and up-to-date records of all transactions, ensuring easy retrieval and analysis when required.
- Promoted a culture of accountability within the department through clear expectations and consistent follow-up on performance metrics.
- Responded to and resolved guest inquiries, disputes, and issues to maintain guest satisfaction.
- Implemented loss prevention strategies to minimize financial risks associated with fraudulent activities or theft.
- Observed and monitored the status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Trained, supervised, and evaluated workers.
Sales Promoter
Infinity Solution Inc. (Mr. DIY)
San Juan, Batangas
08.2021 - 12.2021
- Developed creative displays and signage to draw customers to products.
- Maintained accurate records of promotional events and customer interactions.
- Collaborated with the marketing team to create and implement promotional campaigns.
- Communicated product value, quality, and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Educated customers on product features and answered questions regarding product use.
- Engaged customers to communicate key product features.
- Maintained a clean, organized, and professional work environment.
- Maintained knowledge of current promotions and product features.
- Collaborated with sales staff to identify target customers, promote products, and increase sales.
- Worked with team to achieve sales goals for products.
- Increased sales by effectively communicating product benefits.
Crew Member
McDonald's
San Juan, Batangas
12.2018 - 07.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from the management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Increased customer satisfaction with prompt and accurate order taking.
Sales Promoter
Golden M Super Store
San Juan, Batangas
10.2014 - 11.2014
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster a welcoming environment.
- Distributed product samples to potential customers to try offerings before purchasing.
- Set up product displays before demonstrations and checked after completing presentations to maintain attractive sales space.
- Provided coupons, product samples, and informational brochures to customers.
- Identified product features to promote in an ad campaign.
- Engaged customers and complied with company script requirements to promote and increase product sales.
- Developed rapport with customers, resulting in repeat business and loyalty to the brand.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Maintained inventory by organizing and cleaning the stockroom.
- Assisted in resolving customer complaints or concerns professionally while focusing on preserving long-term relationships.
Education
Bachelor of Industrial Technology -
Batangas State University
San Juan, Batangas 08.2018 - 07.2023
Skills
Strong Communication Skills
Cash handling expertise
Staff Training and Development
Conflict resolution techniques
Professionalism and Integrity
Inventory Control Management
Banking Procedures Knowledge
Financial Reporting Proficiency
Employee Scheduling Competence
Policy Implementation Expertise
Teamwork and Collaboration
Effective Communication
Time Management
Analytical Thinking
Adaptability and Flexibility
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Timeline
Neolivbrews Cafe
Area Supervisor
03.2022 - Current
Sales Promoter
Infinity Solution Inc. (Mr. DIY)
08.2021 - 12.2021
Crew Member
McDonald's
12.2018 - 07.2021
Bachelor of Industrial Technology -
Batangas State University
08.2018 - 07.2023
Sales Promoter
Golden M Super Store
10.2014 - 11.2014
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