Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Hi, I’m
Rolly Chua
Freelancer
Quezon City
Summary
Overview
4
years of professional experience
Work History
OwnerQuezon City
Business Owner
01.2019 - 12.2021
Job overview
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Freelance.com / Upwork.com
Virtual Assistant
01.2021 - Current
Job overview
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Managed CRM input, exports and clean up.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Developed complex reports in Excel for cost reporting.
BIIA
Discord Community Manager
04.2022 - 12.2022
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Education
Dr. Carlos Lanting College16 Tandang Sora Ave, Novaliches, Quezon City, 1116
No Degree from Marine Transportation
04.2001
University Overview
Skills
Time management and organization: Virtual assistants need to be able to manage their time effectively and prioritize tasks to ensure that deadlines are met
Communication: Strong communication skills are critical for virtual assistants as they need to be able to communicate effectively with clients and team members via email, phone, or messaging apps
Multitasking: Virtual assistants often need to juggle multiple tasks simultaneously, so they must be able to multitask efficiently
Attention to detail: Virtual assistants must have a keen eye for detail to ensure that tasks are completed accurately and to the highest standard
Technical skills: A virtual assistant must be tech-savvy and familiar with a wide range of software and tools such as Microsoft Office, Google Suite, project management tools, and communication software
Problem-solving: A virtual assistant must be able to think on their feet and solve problems independently
Adaptability: As a virtual assistant, you must be adaptable to changes, whether it is the client's business or changes in the way they want their work done
Research and analysis: A virtual assistant must be able to conduct research and provide insights and analysis that helps their clients make informed decisions
Dependability: As a virtual assistant, clients rely on you to get the job done on time and within the budget Therefore, dependability is a vital skill that clients expect
Timeline
Discord Community Manager
BIIA
04.2022 - 12.2022
Virtual Assistant
Freelance.com / Upwork.com
01.2021 - Current
Business Owner
Owner
01.2019 - 12.2021
Dr. Carlos Lanting College
No Degree from Marine Transportation
04.2001