ROLDAN NIERE
Bacolod City
Summary
Results-driven Implementation Specialist with over 10 years of experience in customer and technical support, specializing in SaaS, POS, and tech startups. Adept at managing client migrations, optimizing software implementations, and ensuring seamless transitions from legacy systems. Proven ability to collaborate with cross-functional teams, enhance customer experiences, and drive operational efficiency. Strong technical expertise in troubleshooting, data integration, and software solutions, complemented by excellent communication and project management skills.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
Work History
Implementations / Training Specialist
Aluvii Inc.
01.2020 - 01.2024
- Led software implementation projects, ensuring seamless transitions for clients migrating to a new SaaS/POS platform
- Provided advanced technical support, troubleshooting system issues, and resolving escalations efficiently
- Trained customers and internal teams on platform functionalities, improving adoption rates and user experience
- Tailored client setups to specific business needs, troubleshooting and resolving issues as needed
- Collaborated with developers and project managers to optimize migration processes and address customer pain points
Customer and Technical Support Specialist
Aluvii Inc.
01.2020 - 01.2024
- Delivered exceptional chat and email support to clients, assisting with POS hardware and software setups
- Identified, documented, and escalated software bugs, ensuring swift resolutions in collaboration with development teams
- Created and maintained a technical knowledge base for employees and customers to streamline troubleshooting processes and product tutorials
- Conducted remote troubleshooting sessions to resolve client issues
Loan Originator
ARB Call Facilities
01.2019 - 01.2020
- Interviewed and processed loan applications, analyzing data to determine eligibility
- Provided clear communication and support to leads throughout the loan process
CSR/TSR
Teleperformance
01.2009 - 01.2019
- Troubleshoot a wide range of technical issues in multiple lines of businesses including telecommunication, software and travel services
- Support team by answering inquiries as a subject matter expert providing guidance and handling excavations
- Managed and resolved inquiries for multiple accounts and services
Education
Bachelor of Science - Nursing
University of St. La Salle
Skills
SaaS Implementation and Client Migration
Technical Support and Troubleshooting
Customer Success and Client Engagement
Database Administration and Data Integration
Project Coordination and Cross-Functional Collaboration
Training and Documentation
Multi-tasking and prioritization
CRM / SaaS Platforms
Microsoft Office Suite / Google Workspace
System Administration & Software Troubleshooting
Timeline
Implementations / Training Specialist
Aluvii Inc.
01.2020 - 01.2024
Customer and Technical Support Specialist
Aluvii Inc.
01.2020 - 01.2024
Loan Originator
ARB Call Facilities
01.2019 - 01.2020
CSR/TSR
Teleperformance
01.2009 - 01.2019
Bachelor of Science - Nursing
University of St. La Salle