ROLANDO C. REFULLES
San Jose Del Monte
Summary
OBJECTIVES: I desire a challenging and expanding employment opportunity in your organization for better achievement in my career and to serve your company at the best of my ability. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Agent Services Representative
IQOR
09.2022 - 12.2022
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Customer Experience Agent
Alorica
10.2021 - 04.2021
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
Gym Instructor Freelance
OFW
01.2017 - 01.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Auto Mechanic Freelance
US (OFW)
01.2005 - 01.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
Manager
Health Care Company, US (OFW)
05.1997 - 03.2005
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Approved regular payroll submissions for employees.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Disk Jockey(DJ)
Defusion Lounge
01.2000 - 01.2005
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Ordinary Seaman
Philippine Transmarine Carriers, Inc.
12.1994 - 10.1995
- Performed lowering, raising and cleaning of ship's anchor.
- Cleaned lifesaving equipment to keep it in active service and ready for emergency and crisis situations.
- Reviewed mission requirements and identified appropriate equipment to achieve goals.
- Trained in proper use of equipment, which improved crew efficiency and productivity.
- Repaired external structure of vessel to maintain proper working order and minimize downtime.
- Scanned seas while navigating ship to quickly spy obstacles that could endanger vessel.
- Repaired external structure, Sand Blasting, Painting.
Maintenance Crew Member
Philsin Marine Services Inc
01.1993 - 01.1994
- Followed routine maintenance checklist.
- Loaded, unloaded and moved material to and from storage and production areas.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Repaired internal and external structure, Hydro Blasting, Sand Blasting and Painting.
Tank Cleaner
Vetyard Shipping
01.1992 - 01.1993
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Education
Associate - Engineering
Technological Institute of The Philippines
Quiapo, Manila1992
High School Diploma -
Lomonon National High School
Lomonon, Palompon Leyte1989
Caduhaan, Elementary
Caduhaan, Palompon Leyte1985
Skills
- Flexible
- Innovative and creative in work
- Good Communication Skills
- Knowledge in
- Auto Mechanic
- Computer Literate (Microsoft office)(Excel)
- Project management skills
- Time management skills
Accomplishments
- 1
- Fe Y
- Modina
- Supervisor – Mega Cellular Network#0926-774-2746; #0915-519-54452
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Agent Services Representative
IQOR
09.2022 - 12.2022
Customer Experience Agent
Alorica
10.2021 - 04.2021
Gym Instructor Freelance
OFW
01.2017 - 01.2019
Auto Mechanic Freelance
US (OFW)
01.2005 - 01.2016
Disk Jockey(DJ)
Defusion Lounge
01.2000 - 01.2005
Manager
Health Care Company, US (OFW)
05.1997 - 03.2005
Ordinary Seaman
Philippine Transmarine Carriers, Inc.
12.1994 - 10.1995
Maintenance Crew Member
Philsin Marine Services Inc
01.1993 - 01.1994
Tank Cleaner
Vetyard Shipping
01.1992 - 01.1993
Associate - Engineering
Technological Institute of The Philippines
High School Diploma -
Lomonon National High School
Caduhaan, Elementary
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