Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rolando B. Espiritu Jr

Quezon City, Metro Manila

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Service Activation Specialist

IntouchCX
03.2025 - 08.2025
  • Supported continuous improvement initiatives by participating in regular team meetings and sharing best practices with colleagues.
  • Established and managed relationships with external data providers and research vendors.

Customer Service Representative Expert in Billing

IntouchCX
04.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Representative B2B

Afni Inc, Verizon
12.2022 - 02.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Customer Service Representative and Sales

VXI Panorama Recruitment Center
02.2022 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Sales Representative

Alorica
09.2021 - 02.2022
  • Emphasized product specifications to meet customer needs.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.

Education

Associate Degree - Information Technology

Datamex Institute of Computer And Technologies
Quezon City, Metro Manila, Philippines
04-2013

Skills

  • Time management
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Product marketing
  • Decision-making
  • Adaptability and flexibility
  • Customer engagement
  • Customer service
  • Team collaboration
  • Analytical thinking
  • Sales strategy

Timeline

Service Activation Specialist

IntouchCX
03.2025 - 08.2025

Customer Service Representative Expert in Billing

IntouchCX
04.2024 - 03.2025

Customer Service Representative B2B

Afni Inc, Verizon
12.2022 - 02.2024

Customer Service Representative and Sales

VXI Panorama Recruitment Center
02.2022 - 11.2022

Customer Sales Representative

Alorica
09.2021 - 02.2022

Associate Degree - Information Technology

Datamex Institute of Computer And Technologies
Rolando B. Espiritu Jr