Rolando B. Espiritu Jr
Quezon City, Metro Manila
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Service Activation Specialist
IntouchCX
03.2025 - 08.2025
- Supported continuous improvement initiatives by participating in regular team meetings and sharing best practices with colleagues.
- Established and managed relationships with external data providers and research vendors.
Customer Service Representative Expert in Billing
IntouchCX
04.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative B2B
Afni Inc, Verizon
12.2022 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Customer Service Representative and Sales
VXI Panorama Recruitment Center
02.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Sales Representative
Alorica
09.2021 - 02.2022
- Emphasized product specifications to meet customer needs.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Education
Associate Degree - Information Technology
Datamex Institute of Computer And Technologies
Quezon City, Metro Manila, Philippines04-2013
Skills
- Time management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Product marketing
- Decision-making
- Adaptability and flexibility
- Customer engagement
- Customer service
- Team collaboration
- Analytical thinking
- Sales strategy
Timeline
Service Activation Specialist
IntouchCX
03.2025 - 08.2025
Customer Service Representative Expert in Billing
IntouchCX
04.2024 - 03.2025
Customer Service Representative B2B
Afni Inc, Verizon
12.2022 - 02.2024
Customer Service Representative and Sales
VXI Panorama Recruitment Center
02.2022 - 11.2022
Customer Sales Representative
Alorica
09.2021 - 02.2022
Associate Degree - Information Technology
Datamex Institute of Computer And Technologies